“Awful night staff who are rude and discriminate , never stay here in a group!! AWFUL”
It's my hen weekend , my lovely friends booked me a great day out in Essex , I know this hotel is cheap but what has happened to us here amazed/discusted me!
I'm 32 and everyone in my group is late 20s early 30s , all girls (hen party) and 16 off us altogether , we booked our room at least 4-5 months ago , so no probs with a group of girls? ( there is a night club and bars opposite hotel ) and you would think they get groups staying quite often ?
They put our rooms all next to each which was great ,we came back from shopping at 4.30 and left again to go out at 6pm , no problem , we had a lovely night but by half one our feet were hurting and we decided to come home, 8 of us got first mini bus and the next 8 waited for another , I got in first one , we were all tired happy but not drunk and took our shoes off and were happy to reach hotel , when we got there we got extra tea and coffee , and I told the 'bouncer' aaron there were 8 more of us still coming home and to make sure they got in ok (key card) he asked me how many rooms we had booked so I told him ,we went up to our rooms , I came to mine to make a cup of tea and then went to our friends down the corridor to drink it , when I was knocking for them the women from reception 'superviser' Megan and Aaron were coming down our corridor I said is everything ok and she said yes but it's 2 in a room policy and not to be long ( , then my other friend knocked at door ( from across corridor ) to put her phone on charge (she had shorts and vest on by this time) she said when she came in 'why are they standing out side ?' I didn't know , then one of the other girls rang me and said ' why are they stood outside our rooms ' I decided to ask again , with cup of tea in had I asked if everything was ok?? She said we had been quite loud and making lots of noise ( we really hadn't) and I should go back to my room next door soon, I was quite offended(I am not /was not a drunk teenager ) when I closed the door I said to my friends I'm going to complain about this , it isn't fair( to be spoke to how we were) ,there was a little tap on the door ,she (Megan) said 'I heard what u just said ( must of had ears pressed up against door) we want you to go back to your room , so I got my still full cup of tea and went back , I asked for there names as I said I wasn't happy how we'd been treated and wanted to complain, she was quite condescending in how she spoke to me , I went straight in my room and let go of the door. ( which closed loudly ) I didn't slam it I just let go and they are heavy doors , next I got a tap at my door and she said because of that they were evicting all of us in next 10 mins , at this point the other girls got back in there mini bus and said 'what's going on?' I thought it must be a joke 1.30/2 in morning and wanting to throw us all out ? Long story short .. They said they were calling police ,i rang my husband to be (who is a police officer )and the local police staion to see where we stood and what grounds we had to stay , its really a civil matter and not for them to get involved . Tracey my best friend and organiser went down to speak to them about situation one to one so there was no arguments , they still were saying they were evicting us and Police were called (waste of police time) it was agreed if we kept our heads down( which we were anyway ) after 2 hrs we were allowed to stay , we would of all been asleep in that time if they hasn't acted how they did . The thing is I'm laid here now on the Sunday morning fuming how we've been treated and how we were made to look , as I say we aren't loud rowdy teenagers we'd had a brilliant day and just wanted to relax , it's discrimination I feel and will be making a big formal complaint !!! Brilliant day , awful awful horrible hotel !!! Never ever ever stay here!! I've not left yet and I'm complaining on here already !! AWFUL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC