We upgraded to a superior room on the advice of the staff on booking and were incredibly disappointed. The room was very small, with cheap, flatpack furniture, the kind you'd expect in a cheap motel not a supposedly luxury hotel. Our promised view consisted of a kitchen roof and some very loud air conditioning units!
We woke after our first night's stay to find that the shower was not working and there was no hot water at all in the hotel bedrooms. Reception staff told us this was a 'recurring problem' and could not give any time by which it would be fixed. We asked for money off our bill, but had to fight to get anything worth while.
Having said that, the breakfast was very good, and the junior staff were friendly - they could perhaps teach their managers some lessons! The location is also excellent, right in the centre of Ross on Wye.
- Also Known As:
- Chase Hotel Ross On Wye
- The Chase Hotel Ross-On-Wye, Herefordshire
- Official Description (provided by the hotel):
- The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more less
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