We spent a night at this hotel because it looked good on the internet sight and the restaurant menu seemed inviting.

Unfortunately the room we had was onto the high street and the noise all night long from the opposite building meant no sleep.

We booked the fish restaurant for dinner where we were taken to our seat by a young man with a heavily bandaged finger with blood seeping through. The service was slow with quite a few of the wines out of stock especially the white. Whilst we were there a few people left because of the slow service. I don't know if there's a shortage of condiments but our salt and pepper was given to the people at the next table as was our wine cooler. When we requested the sweet menu we were told there wasn't one but the young girl tried her best to remember what was on offer. The young man with his finger bleeding made quite a few appearances during the evening hopefully he recovered well. The meal itself was mediocre and not one of the best we have had in that area and I thought a bit overpriced.

This hotel is in my opinion charging boutique hotel prices but not providing the service or accommodation to match.

We booked to stay at this hotel, specifically looking for a night away with some friends to celebrate our birthdays. In our group were 2 dogs, so we needed a hotel happy to accept them.

The front of the hotel looked lovely all freshly painted, and the inside also looked all modern. Definately better off for the renovation work, mentioned in other reviews.

Our rooms were lovely, the two with dogs staying were on the ground floor with french doors out onto the gardens. When we arrived there was a dog biscuit and a friendly note about dogs staying, and they had poo bags on request!

The garden rooms had hard laminate flooring and were neutral decorated. They were clean and had great facilities. Our bathroom was lovely, freshly decorated with Molton Brown toiletries.

Our friends without a dog stayed in one of the period Georgian rooms in the old part of the hotel. This room was also lovely, with more ornate furnishings and carpet.

We got settled in and had cream tea in the conservatory. The service was quick and the food lovely. Unfortunately the waether was bad, but the gardens were lovely, well maintained and great for the dogs to stretch their legs. If sunny, it would have been a great place for eating lunch or breakfast.

We did not eat at the hotel, but on recomendation from other reviews on this site, we ate at the Angel Inn across the road, where the menu was reasonably priced, good selection and the waiter was really friendly.

The only downside to this hotel is the lack of parking. However, we did know this in advance and were prepared for it. This is well advertised on the website. However, the staff were more than happy to help us to our cars if we had needed it. Definately take suitcases/bags on wheels or rucksacks!

When we came to pay, we were fully expecting to pay a pre arranged surcharge for the dogs, but as we were a group booking they said that it didn't matter on this occasion, which was an unexpected touch.

A lovely hotel to stay in in the New Forest. I would recommend booking via a travel website, as the price we paid was much less than the hotel advertised price on their own website.....

We stayed here in March and were very happy with the hotel, service and room. The staff on reception couldn't do enough for you and were very welcoming.

We had a room on the ground floor so had to walk through the conservatory lounge to gain access, the room was good as it backed onto the garden so for the summer would have been great. On my next visit I would request a room on a higher floor with a bit of a view as it did make the room a bit dark. Bathroom was ok, I also found the shower wasn't the best but although it was noticed it really wasn't an issue.

Dinner in the seafood restaurant was gorgeous and extremely good value. The one downfall was although the waitresses were extremely helpful we found that a couple struggled to understand us when ordering drinks. We went for the bed and breakfast option so ate in both dining rooms. The breakfast was great and the dining room was a lovely place to relax and enjoy a leisurely breakfast. Great start to the day.

All in all its a great hotel and will definitely stay here again, it was clean, had lovely staff and the hotel reception makes a great first impression, if a little small its certainly not noticed with the view into the conservatory while you're waiting!

I was a little bit wary of the 3 stars as some can be awful, but this was heaven!! much more like a 4 star. Wonderful town with hotel directly in high street with a great Saturday market and fab pub grub at the Angel Inn opposite, but many other bars and restaurants nearby in the highstreet. We had room #38 and it was wonderful..modern with LCD tv and the most comfortable bed and cushions/throws etc..shower a bit dribbly but all in all it was exactly what we were looking for. View of the harbour and Isle of White from the sash window. Cute dog teddy to put outside your door when you dont want to be disturbed - so funny seeing the hallyway littered with them in the morning! I really like my comforts and this met them on every level - very chic and a mix of old and new. Tea and coffee facilities in your room and the food in the restaurant is wonderful and the staff bent over backwards to help and were so so unbelievably friendly - I have never experienced such unbelievable service before!! Parking in the car park opposite behind Angel Inn and we put in £4 for 24 hours. New Forest was beautiful - in particular Sway (10 min drive). All in all I'd come here again in a flash and have recommended to everyone I know.