Stayed at hotel for a twixtmas break had a wonderful time, spacious rooms, good leisure centre which we virtually had to ourselves. Staff very helpful, excellent breakfasts cooked to order. The only thing that let the place down was the evening meal in the restaurant. What looked very appetising on the menu was very disappointing when served ,it was bland and tasteless. The service was very poor, the waitress kept forgetting to bring what we asked and we gave up on the sweet we waited that long for it. I dread to think what the service would be like when its busy. Its definately not worth the price they are charging for it. I would recommend this hotel for a short break but give the restaurant a miss.

We booked one night bed and breakfast as we were attending a celebration dinner in the area. We only paid £58 for a twin room but the room had to be the worst we have stayed in in this country. There was a strange smell which we could not quite place. Corners had not seen a hoover for many a month. The toilet seat was broken with dried on splashes from previous user, also gunge and dust in the awkward to clean bits! the sealant round the bath also brown and gungy. electric heater had broken leg, mugs had not been washed properly. The carpets on the stairway were a bit torn and threadbare. We later learned from friends who also booked in that night that they had to ask for a change of room and second one was just as bad. Breakfast looked quite good and was nicely laid out but we had lost our appetite. We won't be back.

Following an excellent meal and an enjoyable meeting in the pleasant surroundings of the function suite (although slightly warm) my evening (2/1104) was soured by a scowling barmaid in the main bar who could not force a smile all night, threw empty bottles with an almighty crash into the bin and did not offer ice and slice with any shorts. It was obvious she did not want us to be there and did not believe that the sole purpose of a bar is surely to sell as much alcohol as possible and a number of conducive customers at the bar should have been welcomed especially midweek.
The final insult after last orders were called was to be brow beaten into finishing my last two drinks and leave as quickly as possible. A course on customer service, bar service skills and simple good manners would serve this individual and The Windlestrae well.

Stayed here for 2 nights and couldn't fault it. Reception staff, restaurant staff and bar staff were excellent. With comfortable rooms and really nice atmosphere, we will go back.