My partner and I were looking for a spa weekend near Windsor - she's a swimmer I'm a gymer.

The hotel was pretty busy (especially at breakfast) but the staff always made the time to give prompt help and often smiled.

The room was an executive double - looked new and plenty of space, but no more than expected for the price. It was in the new wing - very convenient for the spa - more so than rooms in the old building.

The spa looked very new and has an excellent jacuzzi, gym and pool. We both had an excellent massage (thanks Sarah).

Bar snacks were excellent - we didn't try the restaurant for a full dinner (the wide breakfast choice took a toll!).

Lift to 2nd floor out of action (we were offered help) and steam room out of service (think may have been a few weeks - suggest check ahead).

However minor gripes in a very enjoyable experience.

Incompetent staff, unable to do their jobs, managed by people who are quite rude and can't deal with complaints (of which there were many by myself and other guests). We sat down at 7pm for a 2 course meal and left at 10. During this time period we were not asked if we would like any drinks and had to find our own cutlery as the staff could not lay the table.

This has the makings of a good hotel, but until there is a major overhaul of the staff and their abilities, this will remain a disappointing hotel.

We stayed for 2 nights last Friday and Saturday on a special deal through the MacDonald Hotels website. Having read some of the reviews here, we were expecting an average room and ok service. However we were pleasently surprised by everything at the hotel!

The lift was out of use when we checked in, but we were offered help with our bags as our room was on the 2nd floor.

We stayed in an executive room (room 201) in the older part of the house, it was on a corner, so we had no noise from adjoining rooms. We had a bit of character to our room (sloping ceilings and a split level floor) rather than being in one of the newer rooms which I believe are a bit boxy (someone was complaining about this type of room as we left on Sunday).
It looked like the room had recently been done out (room and bathroom) and was modern but classic in it's style. The only negatives were the wadrobe being very narrow due to the trouser press and ironing board compartments in it, and the shower had to be on maximum temp to get 'just hot enough' water.

The hot breakfast on Saturday was cooked to order and a wide range of cereals, friut, pastries etc were available, Sunday was a hot buffet, but just as nice. Dinner (inc in our package) on Saturday night was fab, lots of lovely food and my creme brulee was to die for! The service was a bit slow towards the end of the night, but the two functions elsewhere in the hotel may have contributed to this. The waiting staff were friendly and helpful at all times.

The spa facilities were excellent and all looked brand new (I think they've only just been finished. The steam room was out of action, but everything else was up and running - the changing facilities, pool and jacuzzi being especially nice (gym looked good too, but we didn't use it). As it's off season, we had the pool and jacuzzi to ourselves most of the time we were there on Saturday afternoon.

Overall this was a lovely hotel in a really good spot for some long walks and a trip to Windsor, staff were friendly and helpful, delicious food and wonderful pool area. We'd definitley stay again, but agreed that the hotel is probably not worth paying full price for as it lacks some of the extra comforts/facilities that you might want for that price band.

The hotel is set in a large park estate in a beautiful old manor house. Everything has been very tastefully renovated to an extremely high standard. The wellness area is fantastic with a large swimming pool and a glass roof so you can look outside while floating around.
Would definitely go back to this hotel again and spend another wonderful weekend there.