We stayed here as we were attending a wedding. Be warned, as you drive up you think you are entering a university halls of residence, the exterior is truly awful. We got to our room which was not a river view and it was boiling. We complained and were told it would be fixed while we were at the wedding, so I got ready in 35 degree heat. When we got back to our room at 2am it was even hotter and nothing had been done. We complained but were told they were full and couldnt be moved therefore opened the window as far as we could (which was minimal) and just put up with it. Breakfast was SO busy with long queues, not helped by the fact the West Ham and LLanelli teams were staying there. On check out we were charged for drinks we didnt have and also when asked how was our stay said terrible!

Two weeks later we received a letter from the hotel offering us a night free. for all our troubles We took them up on this and got a riverview room. It was nice but I have to say for £200 a night I have stayed in far nicer places,

The hotel has really improved from years ago and service does come with a smile! The room was comfortable with plenty of space (room 173) Staff were very helpfull and made our stay relaxing. The spa was a welcome to us with the cold wintery weather outside. Dinner/Dance was busy on the evening and food was of a good standard. It was full and so we ended up waiting 45 minutes for our starters. All in all a perfect hotel to wind down and relax. We will be back again to sample the spa and all the other amenities.

Oh dear. English hotel. In other words, overrated and expensive.

To be fair, the weather was rotten. This however did show up the poor workmanship; the car park's tarmac is uneven, and large puddles form. This is a real nuisance (and this is a 4-star hotel?). And since December in England is dark, I could not step outside to admire the river.

The worst aspect was the A/C. Even when switched off, there was a constant hum. The first night I slept badly. The next two nights I had to use earplugs.

On the plus side, the swimming pool is big and nice. The gym is OK for a hotel gym.

Service? On two of the days, the newspaper I'd ordered was never delivered (but it was charged to me, of course).

My room was standard. Size OK, nice big flat TV, coffee and tea-making facilities.

We booked this as part of a Legoland package. We found the rooms really comfortable and quite stylish. The hotel was able to give us adjoining rooms for the children which lots of hotels can't do. The reservation staff were really helpful getting the legoland tickets to us during the postal strike. One of our children was sick while staying and again they were incredibly helpful.