We visited Aphrodite’s Lodge in September 2007 and stayed in the Victorian Suite.
On arrival we were greeted by the receptionist/cook/cleaner and asked
to make our choices for dinner even before we had been shown to our room or had time to unload our luggage. Having travelled for a few hours it would have been nice to have been given a little time to consider this a little. The menu we were presented with was an illegible fax copy and when we asked about dishes the lady attending to us had no idea what each meal actually was or if there were any vegetarian option, the response to our uncertainties was ‘frosty’. Only when another clearer copy was faxed over were we able to make our choice.
On being shown around and to our room the first thing of note was that we were told that ‘The excellent outdoor heated pool’ was in fact closed, then to our room. The ‘Own Patio Area’ as it is described was no more than a very narrow path adjacent to the building with a table and two chairs placed on it, barely enough room to actually sit at them. The hot tub appeared to have been shoved in the only place it would fit, around the corner of the building in full view of anybody arriving in the car park or just walking round the side of the building, which happened quite often during our stay.
The room seemed quite nice on a superficial level but when we came to run the ‘Victorian bath with Spa facility’ we found that there was
no cold water supply to it, we had to ferry water via means of a jug to enable us to use the bath, having decided to take a shower it was nearly impossible to achieve as the shower was no bigger than that usually installed in a caravan, added to the fact that the door was broken and could not be closed the experience of showering was less than idyllic.
We travelled down to 21 the lakes for our 4 course candlelight dinner, I won’t say too much but for the price of £25 per head plus wine, this was neither inspired or enjoyable.
On returning to our room at the end of the night we were woken by a member of staff who was checking for a fire alarm, the rest of the night we were annoyed by a constant beeping from the alarm panel outside our room. This was very annoying and almost became like a torture, keeping us awake most of the night.
The next morning we went to breakfast only to find that we had to queue to get a table for breakfast, things were just getting better and about to get even better again.
We reported the fact that the alarm had kept us awake all night and that there was no cold water to the bath and that the shower door was broken before we left for our day out and about, however on returning to our room later in the afternoon we discovered that nothing had been done with any of the items.
We stayed in our room for the evening, tired from a sleepless night, when insult to injury the fire alarm was activated again at about 01.00am in the morning followed by the constant beeping from the panel again all night, another sleepless night compliments of Aphrodite’s lodge. Queueing again for breakfast the following morning
was the final straw.
On Saturday morning we contacted 21 The Lakes to register our dissatisfactions and were told that there was no management cover during the week end but that someone would come to the room to see us. Not prepared to spend our day waiting in the room for someone we went to 21 The Lakes in person and spoke to the receptionist there. To her credit she was very apologetic and was very helpful in promising to rectify the things that she could do something about, and to her credit she did just that and on our return to our room the cold water was rectified, the shower door fixed and the alarm beeping absent, just a pity it had took the best part of three days to find someone who even cared and who could get something done.
After another queue for breakfast we booked out on Sunday and I have to say we were glad to actually get away from the place.
The week-end was to celebrate my birthday in a special way which was a total and utter disaster, from the quality of the room with it’s non existent patio area, hot tub almost in the car park and bed that sounded like it would collapse every time you turned over, to the queues for breakfast and the closed outdoor pool, to the two sleepless nights of fire alarms, no cold water, pathetic shower and over priced restaurant food, all in all a totally unforgettable experience for all the wrong reasons.
Thinking about the cost of the week end at nearly £600 I think it is greatly over priced for the quality of facility you have and I would not consider paying so much to return again.
Had there been any management cover available on the Saturday morning
we fully intended to request a refund and leave without spending our third night, unfortunately this was not possible. The only saving grace was the young lady who we spoke to at 21 The Lakes who actually got something done.
Having returned home with quite strong feelings about the experience I compiled a complaint and sent it to the Manager of the establishment, however true to form I have received neither acknowledgement or response which I think speaks for itself.
If you are looking for a novelty weekend, you are\easily pleased and you get it very cheap then you will probably enjoy the place and overlook it's tired look and obvious shortcomings, however if you are expecting quality surroundings or service then you will be very dissapointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Families with Small Children, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine, Other
Management Response
WilHow, owner
(Management representative)
21 Nov 2007
We are sorry that you did not enjoy stay with us and that you were disappointed that the pool was not open. We do say on our web site that is only usually open from spring until autumn, obviously the weather will dictate this and all guests do get year round free use of Parklands Country club.
The fire alarm had been activated and a member of staff was checking the building and resetting the system, we apologise for any disturbance caused.
When the hotel is fully booked there can be busy periods during breakfast where a short delay may be experienced whilst waiting for a table.
The reported situation regarding the cold water and shower door was dealt with as soon as maintenance was available, any delay was due to an emergency with another part of the building, they attended as soon as they could. We do apologise for the delay.
All letters and correspondence is always dealt with upon receipt.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC