Me and my girlfriend stayed in the Snow Queen suite for 2 nights for her 21st birthday and I had to write a review. I don't know what hotel some of the complainants on here stayed in but I can say that the customer service on hand on the 31st March and 1st April was superb, nothing was too much trouble for them. As for the room, well if you're looking at reviews to book here then you already know what to expect. A boring, bland carbon copy hotel room it certainly ain't. The spa bath that accompanies each suite is HUGE and certainly something to look forward to after a day touring Lake Windermere and its surroundings. As for our particular suite the decor appeared brand new and the room was pristine. Do NOT get on the bed unless you want to sleep straight away, its too good to get off once youre on it! Its an attic room and so isnt very spacious, but you're not going to spend all day in it so that doesnt cause a problem. I will definitely be coming back here soon to try out a different suite!

we have just had a couple nights stay at aphrodities in the log cabin and it was absolutely brilliant!the cabin had all the facilities and was exceptionally clean. to top it all there was a hot tub outside which was great to use even in this cold weather!!! this was very private which was even better. we are going back next year but will probably try another theme. if i had to pick a fault it would be that there wasnt a restaraunt for to enjoy a evening meal on the premises. as our cabin was so nice we did not want to leave it so to eat on the premises would have been ideal.

my partner an i stayed in the eqptian suite it wasnt as big as expected but all the same it was lovely, the spa bath for two was great as we were able to chill out and watch a film as relaxing in the bath!! the reception staff were very friendly and helpfull. i wouldn t really recommend to dine in the restaurant as there isnt really much of one but the town is a 2 min taxi ride and has some fab restaurants. the only complaint i would have is we could hear EVERYTING from the rooms above and below suppose you cant expexct anythig else as it is the perfect romantic getaway.
just becareful when checking out as they only accept cash.
we will defo be returning might even try 21 the lakes next time

we were so looking forward to this stay at the Laked ...unfortuanlety we were horrified! We were greeted by a very shabbily dressed receptionist that had no customer service what so ever. We were then shown to our Egytian room...which was just a cheap and shabby decor...and was built with very flimsy walls so you could hear everything going on downstairs and upstairs. The room felt unclean and cheap! I have stayed in nicer b&bs for less money! We had problems with the couple staying upstairs with the noise and asked the receptionist to handle this. The noise carried on until 12.30am by which this time we threatened to call the police ourselves as the HOTEL were doing nothing about it! We asked them to move us into another room or their sister hotel. Or to move the noisy guests. We felt like we were in Ibiza not the Lakes. The hotel were prepared to do nothing and we were stuck in this horrible situation! The next day we left immediately and I am going to contact the hotel AA standards about this hotel! There was no management/ customer services and just a shabby room!