We stayed at this property in June for a family wedding.
Whilst the wedding itself went very well , and it was well catered for, our own personal stay was ruined by the attitude shown to us, whilst there and moreso on our return home.
We stayed in the Dalton end of the hotel , and took the 3 rooms that were together. On arrival all looked ok and we took the bottom room.
There were lights out in the room , but we could still see with the bathroom light and the one bedside light , and as we were there for a wedding we didn't want to make a fuss. HOWEVER , in the morning of the weddding, my husband was taking a shower when he shouted out that there was water POURING through the bathroom light fittment. HOW DANGEROUS IS THAT ?
Extremely alarmed , we ran to the phone to call reception to inform them , but the phone didn't work either.. My husband changed , went to reception and asked to change room , to be informed that they did not have any other rooms. By this time the wedding was due to start in an hour and we couldn't relax getting ready , as the floor was covered in water , and we had to soak it up by using towels . We also informed the staff of this and were told they would be changed during the wedding. We had run upstairs to ensure our grown up children had not left anything running , and as they are both respectable and intelligent adults , we saw no dampness , or anywhere that was soaked . So the problem was not with them. Even the staff confirmed this when they examined the rooms. They said they could not identify the problem, and they saw there was no evidence of water on the floor upstairs.And they also saw that a few hours later the water was still dripping through our light fitting.
Coming back for a break in the wedding , our towels were still sopping wet on the floor , and again asked for them to be changed , again promised they would , and at 1am when the wedding finished , still no towels. In the morning we asked for a discount , as we were also unable to shower, and had no dry towels. but were told to take it up with the manager. When we returned home we emailed the manager.
The manager MR KARL BENN , as stated on the emails he sent, , said the fault laid with my son having a shower and not placing the shower curtain within the bath.. How proffessional is that to blame your guests ? Especially as his own staff had verified they could find no evidence of any water in the rooms above ours.. Then he blamed the housekeeping for not having the bulbs for lighting checked , as the housekepping was off,even though his hotel was booked out., and a wedding was taking place. He offered recompense , which did not arrive and when i asked 7 days later where it was sent to , incase it had been sent to the brides address in error, then we received a barrage of patronising , childish and un-neccessary emails . I am quite happy to share this with anyone wanting to see how the management of this hotel treat guests..
We HAVE stayed at this property before and it was ok , but after this time we would not cross their doorstep again.
Is this an unfair review ? I don't think so , especially as i have the original emails sent by the hotel and like this one , all my other reviews on this site are constructive, and fair.
I would not recommend this hotel to anyone ,and we would advise you stay at Abbey House or another hotel whilst in the area, who respect their customers and deliver a professional service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC