Really disappointed with the park, even my 4 year old who is animal mad asked if we could go home. I think the main thing that put me off was that the animals looked miserable & found their enclosures seemed rather small. I don't think it helped that most of them were infested with RATS. Was not impressed to have them running around our feet in the Japanese gardens. Some of the other attractions ( the eygptian & light show) were simply lame. It comes to something when the highlight of theday was having our picnic in the car. We did'nt fancy sitting in a picnic area in case it attracted more rats.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 April 2012
I am sorry you did not enjoy your day and you should have come to the information desk where I would have been happy to discuss any issues you may have had. First of all I can guarantee that the animals are not miserable. It has been bitterly cold recently so maybe they were not full of the joys of spring on the day of your visit! I can assure you 100% that animal welfare is priority for us and every care gets taken with diet, husbandry and behavioral enrichment and we have fully qualified keepers with years of experience to take care of our animals every need. On saying that, as new owners of the park (we only purchased it in Febuary this year) we are aware that a few of the primate enclosures although adaquate for zoo regulations, have room for improvement which is why they are on our 'TO DO' list over the winter when the park is closed. However there are a lot of other enclosures on the park that are in fact a lot bigger than necessary so to lump them all together in one negative comment is unfair. May I also point out that visitor's money will not be wasted on coming here, it will be spent on making the improvements that you are concerned about!
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Unfortunately a side affect of having the natural terrain and streams that we have as well as providing an environment rich with a food source is the continous battle with pest control. The difficulty is that we have quite a lot of animals that are free ranging, including our ringtail lemurs that walk around the park every evening (28 acres - you cannot get a bigger enclosure than that!) Therefore we cannot put toxic poison down that other animals can eat so we have to use bait that will not affect any other species and for the same reason we cannot use traps. Unfortunately the bait has slightly less appeal to rats when there are lots of other food sources around. However I think your expression 'infested with rats' is pretty extreme. Nobody would bat an eye if they saw a couple of cute squirrels which are also deemed as vermin and I would also be very surprised if rats took to running around peoples feet as by nature they are usually fairly timid. After taking over in Feb we are currently untaking a pest control program which will be ongoing to alleviate any issues so I can only apologize if you feel you saw a few more than you would have liked to on your visit as these things take time.
Our customers comments are important to us and I am sorry you did not enjoy your day with us as much as our other visitors generally do. Thank you for giving me the opportunity through this site to address the main issues that you had and to give you my personal reassurances about our animals welfare.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC