This is one of the better Marriotts I have stayed in. I was suprised and pleased. The staff were very friendly and helpful across the hotel, reception, housekeeping, bar staff, whoever the manager is, they are doing the right thing.

Its a new hotel, but the gym is pretty small, no chance of getting on a cv machine between 7:30 - 8:30 without queueing, and the pool is functional, not fun, but a perfect business hotel.

Executive lounge looked after very well, decent food, drinks always fully stocked, free internet in there as well.

I would stay there again without hesitation.

Checking in was fine, the reception staff were cheerful and set a nice tone for the one night we stayed. Our room was perfectly comfortable (if a little identikit) and had everything you'd expect to need for a one night stopover on your way out of the UK.

Unfortunately, the service at the hotel really let us down. First off, I called down to ask what was open so we could get something to eat (we arrived just after 10 p.m.).

"Nothing, you can order from the night menu..." came a sharp reply.

Looking through the night menu, we noticed that there was a bar supposedly serving meals until 1 a.m. I called down again, spoke to the same member of staff and asked whether they were still serving food.

"Yeah," came the response. Then silence. I asked after what was available.

"Dunno. You just ask at the bar, innit?" said the person at the other end. No niceties, no politeness, nothing.

We did manage to get that (overpriced) meal, though it took far longer to prepare and serve than you'd expect considering the three of us there were the only customers.

It's a real shame, because the room itself was fine. Next time, we'll use a more friendly competitor.

Booked the park and stay package with holiday extras for £99 with 15 days parking at the hotels car park before a flight to dubai. Found plenty of places to park when we arrived on the saturday afternoon, parked up and checked in and within 20 minutes we where in our room . The room has stated in countless reports on trip advisor is excellent with a nice comfy bed, used the gym wich is ok and the pool wich is not big but ok for a casual swim but at the time we went in was rather busy with a kids club. I recommend using the local buses to heathrow central coach station wich are free and frequent and can be boarded across the road from the hotel for going to the airport, and on return there is a stop just outside the hotel, opposed to using the airport hoppa priced at £4 per person each way !!!! we found there to be plenty of room for luggage on the buses that we used wich where the local red ones, only thing you have to do different to the hoppa bus is make your way to the airport terminal you need to be at from heathrow central coach station .Due to the fact our flight to dubai departed at 2200 we asked for a late checkout at 1700 the receptionist told us that it will cost £40 i explained it had only cost £99 for the initial booking with 15 days parking and asked why it is costing £40 for 5 hours extra ? but they do let you checkout at 1300 for free so it works out at £10 per hour it was explained that £99 is a special price through holiday extras . The restaraunt and bar prices are quite expensive same has all hotels, so we walked down the road at the side of the hotel for 5 to 10 minutes to the pheasant pub for a sunday roast and beer they do bar meals everyday and it is worth the walk. This is the best hotel we have been to and will be using it again when flying from heathrow.

This is probably one of the best airport hotels I've stayed at. Newly refurbished it provides the short stay traveller everything he needs. I loved the reading lights in the headboards. In fact, I was most impressed by the special sockets they had in the rooms which acted as a universal adaptor. i.e. I used an American laptop power cord and plugged it right into the socket- without needing a convertor of any sort. Very thoughtful.