As a treat my boyfriend wanted to take me away for a weekend; anywhere I liked. The only criteria was that we had to combine lovely countryside walks with some rest and relaxation. The latter is particularly important to my partner since he runs his own successful but demanding business and he usually works incredibly long hours during the week.
After literally two hours spent scouring the internet for ideal places, I booked The White Swan. The internet description sounded very appealing with its '... wonderfully comfortable rooms' and a restaurant '...which is known for its fantastic food...'
When I booked the hotel over the telephone I was satisfied in the knowledge that our room was not a contemporary one but that it had been recently refurbished and that most of the rooms had flat screen plasmas...
When we were shown to our room upon arrival, the first thing that hit us was the unbearable heat. The second was how tiny and cramped the room was (a lot smaller than my bedroom at home). The tv was a colour portable and the DVD player did not work. Admittedly the bathroom was nice but the rest of the decor was below average (we later found out that we were misinformed and that the room is still due to be refurbished).
Upon booking, the lady on reception had told me that the hotel's restaurant was considered one of the best places to eat in Pickering. However, my boyfriend's starter appeared slightly undercooked and my main course was luke warm. I did bring it to the attention of the waitress who took it back to warm it up. Second time round the meal was no better, but by this time my boyfriend had finished his meal and I didn't want to complain again. The one highlight of the dining experience was the sticky toffee pudding.
We had a very restless night (with the window wide open and the radiator turned off) due to the room being like furnace and what with the incessant coughing from the guest next door, I felt far from refreshed and relaxed upon waking on Sunday morning.
Breakfast was very average. There was no tomato ketchup (essential for a traditional cooked breakfast!!), only a spicy salsa, and the large pot of tea for two was dismal (there was only one tea bag).
We regularly stay at some lovely hotels and have even paid less at The Lowry (one of Manchester's best hotels) for a far superior room. This room wasn't even up to the standard of some budget hotels that we have stayed at in the past.
Don't be fooled by the hotel's boast - 'if you are not delighted with your stay or your food and you let us know at the time we will offer you a no quibble, no catches full refund.' We were offered the room at half the price and had a reduction on our restaurant bill, but that doesn't make up for cold food and a sleepless night, particularly when our weekends are so precious.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, pet owners, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, Girlfriend getaway, People with disabilities, Great pool scene, Families with Small Children, Families with Teenagers
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine