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The White Swan Hotel: Traveller Reviews

TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 36 reviews
36 Reviews
5.0 of 5 stars
16
4.0 of 5 stars
10
3.0 of 5 stars
2
2.0 of 5 stars
4
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#5 of 16 B&Bs in Pickering
Show Hotel DetailsHide Hotel Details
  • Rooms: 21
Address:
Market Place
Ryedale
Pickering YO18 7AA
England
Check Rates: £145 Avg. Price
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TripAdvisor Traveller Reviews

Reviews of The White Swan Hotel

( 11-15 of 36 )
“If This Is What You Want.................................”

The White Swan Hotel

6 Sep 2007
4/9 found this review helpful

Small rooms in need of refurbishment in the main building or better rooms outside next to the car park, but getting soaked on the precarious walk to the main building for breakfast; all rooms at a high price but towels, toiletries and contents of the hospitality tray never replaced; poor breakfasts in a crowded dining room with too few staff; top restaurant prices for average dinners served on cheap tables without tablecloths whilst sitting on hard kitchen type wooden chairs; indifferent staff; noisy street keeping you awake; a proprietor who is apparently never in the hotel to hear customer complaints; etc etc. If that is what you want, stay here. If not, don't go within a mile of the place.

  • This TripAdvisor Member:
    • Liked — Leaving it!
    • Disliked — You mean like everything?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TubbsMrT's Summary
Date of Stay: July 2007
Travelled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: 03 January 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
replyman, Owner
(Management representative)
11 Sep 2007
The White Swan has a published no-quibble money back quarantee if guests are not delighted, (that is delighted not just satisfied). It is odd that despite attempts to reach him through this site he never claimed his clearly justified refund or claimed it on departure. The White Swan is not perfect and we do make mistakes but we are an extremely popular inn that does what it says on the tin and has been very successful for over twenty years at getting people to return and return again . For table cloths, fussy food, oversized breakfasts made from dubious ingredients you should go elsewhere. For old world charm and good simple food made from great ingedients and cooked order including at breakfast time give us a whirl - it is risk free after all. With 51 great people on the payroll the 21 bedroom inn is fully staffed and has a dedicated management team of five professionals with over 35 years service despite the oldest being 34 - therefore you don't need a doddering old propriator like me hanging around all the time getting in the way - but I'm never far away. The team is usually widely regarded, young, enthusiastic, IIP accredited and willing to please - indifferent - not us. We wouldn't have the confidence to offer our guarantee if we had to pay out very often - but when we get it wrong we do pay out so do get in touch Mr Tubbs, prove to us who you are and when you stayed and get what you rightly deserve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £145 (year-round)
“Get a room at the back”

The White Swan Hotel

Save Review
1 of 5 stars
North East
15 Aug 2007
6/8 found this review helpful

As we drove across the empty moors having been sent that way by a sat nav with a sense of humour we began to relax into the rural life. It was to be a welcome break from our increasingly frantic life in Newcastle-upon-TYne -the party city.
The market town of Pickering looked perfect as we drove in. The ducks and ducklings swimming down the gentle river, the flowers in full bloom, the Yorkshire stonebuilt houses resplendent in the summer sun.
As we were shown to our room in the main building we could hear the gentle voices of the local traders packing up for the night and vacating the market place upon which the hotel stands.
Our room was a little tatty, in need of a good lick of paint and the tightening of the odd screw to make the doors on the cabinet look level. We did reflect on the price of our superior room, consider it too expensive and worry about those who must be in the standard accommodation.
The rest of the hotel main building like our room would have been grateful for a revamp.
Still the beer was good, the staff friendly and the village appeared peaceful. All was well.
We ate dinner in a side room as the restaurant had been confiscated for a wedding. It was cramped but we overlooked that. The food whilst above average for a pub was nothing special. Indeed my langoustine looked painfully thin and the meat from the shell was hardly worth the effort. We overlooked that. We even overlooked the complete failure to actually bring a glass of sweet wine that I had ordered.
And so we retired to bed. The irritations in the service and quality of the room were nothing compared with the utterly appalling experience of having a room which overlooked Pickering Village at night. This town would make the centre of our home city centre look tame. The antics of the customers of the local licenced premises was disgraceful. Having been a criminal lawyer for nearly 20 years there is little that shocks me but the language used, largely by Yorkshire young ladies was the worst I have ever heard. Most of the requests made of the Yorkshire boys were illegal and certainly immoral. Other terminology used was that usually only heard in an anatomy lesson or witness box. Every public order offence I am aware of seemed to have been committed. Pickering is loud and violent. Revolting. Pickering town centre that night. A disgrace - nothing less.
After a really rather good breakfast we were glad to leave the White Swan.
So an ok pub with shabby but ok rooms and reasonable food (but very good breakfasts). We could have overlooked all the inadequacies if we could have been able to sleep. As it was we were glad to get back to our North East home.
If you want a rural town in James Herriott mode steer clear of PIckering on a Friday Night. And Pickering - if you want normal human beings to frequent your town - do something before it is too late.
It is a shame but we won't go back to the White Swan.

  • This TripAdvisor Member:
    • Liked — the beer
    • Disliked — pickering noise levels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gums's Summary
Date of Stay: August 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: 29 May 2003
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Probably not
I recommend this hotel for:
Young Singles, pet owners
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Great food / Wine
Was this review helpful? Yes No
Management Response
replyman, Owner
(Management representative)
11 Sep 2007
We have taken GUMS complaint's very seriously and are sorry that we weren't given the opportunity to respond to them face to face. The White Swan offers a full no-quibble money back quarantee if guests are not delighted. No refund was demanded on departure by this guest. However on investigation of the night in question we must confess that this guest had every right to be disappointed. We have never as a rule accommodated weddings but as a special treat we allowed a member of staff to hold a civil ceremony and have a dinner afterwards. It was due to be over by early evening but through no fault of our own the occasion ran late. This resulted in the kitchen being unable to cater properly for other dinners and the food provided was not up to standard. It so happened that a member of the owner's family ate in the restaurant on a table near GUMS that night and communicated a similar message. This is not normal experience and we have now apologised profusely. We have now adopted a No Wedding policy unless exclusive use of the hotel is taken. We have a roling program of refurbishment and there remain 4 out of 21 rooms that have not had a refurb within the last three years. The room in question has been down graded from superior to standard until it can be redecorated at the end of the season. We reserve the right to retain some so-called tattiness because others in a different frame of mind may construe the same as character. As far as the noise in the street is concerned - the night in question was the Friday that A level results came out and their were plenty of high spirits and no doubt a level of anti-social behavior in the street. This Trip Advisor guest report was given to the local paper as evidence that the Police need to be more active on occasions such as these and the paper ran the story on its front page. This is a market town inn and we don't pretend to be anything else. The street is not always noisy but we are in a busy town - but we do have quiet rooms at the back. This guest has been contacted and offered a free repeat visit to try to show that neither the White Swan nor Pickering are places to be avoided.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: £145 (year-round)
“Good but inconsistent”

The White Swan Hotel

18 Jul 2007
2/2 found this review helpful

We had a lovely 3 day stay at this hotel. We stayed in the new rooms which are nicely furnished with an excellent shower and large tub. Can't complain about the rooms.

We had 2 evening meals in the restuarant and 3 breakfasts. The main issue was that the standard of catering was a bit inconsistent. Having ordered the same starter and dessert on 2 nights the presentation was different on both nights. The breakfasts were ok but don't order any eggs, they were always overcooked. One order of boiled eggs and soldiers turned into soldiers with an almost hard cooked egg! One morning, there was no milk for the coffee as the milkman had not turned up...this is not acceptable at the prices charged...and not an acceptable thing to do to a customer that relies on their morning coffee!

Overall the staff however were very friendly but you could tell the difference depending on which shift appeared to be on. Some staff were very efficient and professional but others seemed flustered and inexperienced. The hotel has great potential but needs to work on consistency in both their food service and the service of the staff.

  • This TripAdvisor Member:
    • Liked — the power shower!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller4047's Summary
Date of Stay: July 2007
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 27 November 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older Travellers, pet owners, tourists
I do not recommend this hotel for:
Young Singles, Great pool scene, Families with Small Children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
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Average price*: £145 (year-round)
“Excellent attention to detail”

The White Swan Hotel

1 Jun 2007
1/2 found this review helpful

My husband and I stayed at the white swan for three nights at the end of may.

We found the room in the main hotel to be substantial for our requirements, although there were two flights of stairs to climb (what else can be expected from a 16th century building??!!), it certainly gave us a good nights sleep.

Dinner in the restaurant was fantastic, they seem to be fully booked and busy ALL of the time so advance booking would be a good idea.

The staff were pleasant and very willing to help, we had a warm welcome and were shown around the room - something we have never experienced before! Breakfast was good although service was a little slow, we understood that it was busy.

I would reccommend this hotel to anyone (unless you have a problem with stairs!), we had a great time and cant wait to go back!

  • This TripAdvisor Member:
    • Liked — service, personal attention - my name was remembered throughout our stay!
    • Disliked — mmmm.....difficult one! slow breakfast service but not too bad!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HartlepoolCoisty's Summary
Date of Stay: June 2007
Travelled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: 01 June 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Older Travellers, pet owners, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
People with disabilities
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: £145 (year-round)
“Fantastic time at The White Swan”

The White Swan Hotel

Save Review
4 of 5 stars
London, U.K.
25 Apr 2007
1/4 found this review helpful

We recently spent three nights at The White Swan with our dog and had a great time.

We stayed in one of the new contemporary rooms which was very modern,
comfortable and nicely decorated. The extra touches like the dvd player, bathrobes and complimentary newspaper were great. The bathroom is fantastic - nice big tub and a brilliant shower. The room
and bathroom were extremely clean. Make sure you read through the Guest Information folder - it is very entertaining.

We ate breakfast in the restaurant every morning and the food was very tasty, with lots of choices. We also ate there for dinner one night and really enjoyed our meal.

One of the best things about The White Swan is the hospitality. All of the staff are very friendly and professional. We were always made to feel very welcome and the hotel is very dog-friendly - our dog's name was even included on the bill!

We had a really nice stay at The White Swan and would highly recommend it. We would definitely stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShadowChaser's Summary
Date of Stay: April 2007
Travelled with: Spouse / significant other
Age group: 25-34
Member since: 07 July 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
A romantic getaway, pet owners
I do not recommend this hotel for:
People with disabilities
Was this review helpful? Yes No
Check Rates
Average price*: £145 (year-round)

Reviews of The White Swan Hotel

( 11-15 of 36 )
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The White Swan Hotel Address

Market Place | Ryedale, Pickering YO18 7AA, England