We stayed here the night after our wedding at the Richmond registry office. About £50 cheaper than a couple of other hotels of the same class nearby (probably because it doesn't have their views of the Thames), but we couldn't fault the service or the friendliness of the staff. We were upgraded to a four-poster room, but the original room we were shown seemed spacious and modern for the price. The swimming pool and gym are fantastic, and the conservatory where breakfast is served is very pleasant. The only glitch was that the pay-per-view movies weren't working - otherwise a very pleasant stay.

On arriving at this hotel it looked fine if not a little pricey so I was expecting a very nice room. We paid £130 a night for our stay so when I eventually got into the room I was very dissapointed. The room was tiny and dated with furniture that was coming apart, there was only enough room for the double bed and to walk around it. The view was none existent, into a car park and the side of the hotel next door. The bathroom was awful as my pictures show, rusted shower head and soap dish, even the paper coaster which had the glasses on was brown round the edges. Also whilst in the bar having a night cap at around 1.30am the fire alarm went off. Slowly but surely people were coming out of their rooms in their pajamas into the rain which we did also. We stayed there for around 30mins and the fire engine had arrived and the firemen went in. We decided to come in from the rain. the alarm went off shortly after so we went to bed but at no point did I see a member of staff directing us or even seeing if we were ok outside. The setting for breakfast is nice in the conservatory but don't go for the poached eggs as they were undercooked and therefore I could not eat them. There were some good points, the bar staff were very friendly and accomodating.

On the surface this hotel seems to be everything that it promises of a four star, but falls far short of that on experience. I realise that there are more expensive rooms in this hotel which may be like the picture in the brochure but mine and the other people in our party certainly didn't see them!

We stayed for four nights. The room was quite small (but with huge bathroom), the housekeeping - slow. The rest was OK. Nice pool and spa is real value-for-money.

Booked with the Richmond Gate as it was the only available hotel in town that was both close to the event we were attending, and with a reasonable amount of parking.

Whilst there were no real problems - room was clean, staff were polite, the bed was comfortable and breakfast was pretty good, we thought it was over priced for what it offered (equivalent rate for the same night from the Petersham was £20 cheaper).

The room was a little tatty around the edges, and also small for the money we were paying. There were a couple of points where we hit language difficulties as many of the staff are not English speakers. For example when trying to ensure that our room was available early when I phoned up I got passed between several staff who had problems understanding what we were saying, there was also confusion on an adjacent table at Breakfast with someone trying to order decaf coffee.

It looks like they have recently replaced their in-room TV's with widescreen LCD models, which are very nice, however the system providing the TV channels is locked onto 4:3 aspect so all the TV channels looked stretched.

In general, it's not bad, and has the potential to be a decent hotel, but for the current level of service is overpriced.