Excellent pricing for such a perfect location. River views and good breakfast. A one-minute walk from Richmond's restaurants, pubs and attractions. Friendly, hospitable staff and cosy atmosphere.

Car park in front of hotel so steep on entering scraped along exhaust under car causing damage. Path to front door so badly broken, pot-holed and uneven caused an accident on arrival as I went crashing to the ground. Stair carpet loose, worn and dangerous. Bedroom carpet stained and worn, walls and ceilings had taped over peeling paper, room cold damp and smelled musty. Had to leave water running for 9 minutes before it became warm in sink and shower. Tea making facilities had 1 cracked, 1 chipped and 1 stained cup. Fire doors were permanently propped open with fire extinguishers. There was no management at the hotel and no accident book or any complaints procedure apart from write to the management whoever and wherever they are. We booked a 3 bedded room for October 7th and one member of our party of 3 adults refused to stay there after 2 nights and made alternative arrangements. Overall I think the hotel needs updating and refurbishing and historic does not mean run down and shabby. It is not good value for money and I would not recommend it and pesonally think it does not deserve its classification which in my case was misleading.

Whilst my visit was for social and convenience purposes, I use many hotels of differing price levels in the course of my work and making comparisons between them is pretty well unavoidable.

I found this place gloomy, vastly overrated in its own apparent estimation, and overpriced. Whilst the historical aspects of the building might be of interest the general ambience, facilities, and service provided was pretty basic. A room at the top of many stairs, no lift, limited car parking, disappointing breakfast, faded room decor long overdue for repainting, primitive and limited electrical circuitry, musty-smelling bedclothes, a quaintly half-asleep receptionist (or so it seemed), a very unbusinesslike reception area, and a general lack of welcome and even of light  –  not good value for money, I'm afraid.

Quite a let-down, I thought.

Not impressed. Looks more run-down than antiquated. Wanted to make myself a coffee in the morning and the two mugs that were on the side-table in the room had dregs of coffee left from previous guests.
Car parking is extremely limited although I was found a space by the receptionist next door to the hotel.
I had a bedroom at the top of the hotel and infront of my door was the attic with a large ladder coming down which was there for emergency purposes.
For £50 it was not worth the money. £25/£30 I may not be sitting here whining!