Second visit to Muscat, working with prominent local company with corporate rates here - stayed at the Interconn last time which was very good. Saw this on the last visit and thought yes, looks newer etc so will try this one next time.
Initial impressions good, very nice modern business hotel with impressive OTT lobby. Check in staffed by the trainees who were all of a fluster - my room was not ready so the supervisor muttered something over the trainees shoulder and a room appeared. Good we thought as travelling as a family with daughter.
Arrived at the room which had a good view of a solid wall to the back of the site, and at ground level - not suitable at all - and the room was clearly the 'emergency spare' with little decor. Asked to swop immediately, and a rather embarassed check in guy did so immediately to a great pool view room on the second floor. He walked me to the room and said he was sorry that he knew about the other room (!!!) and had not wanted to allocate it to us but supervisor had said so....! Lovely and room very good for a 5 day stay.
Our main issue is the prices of just about everything in this hotel - pretty outrageous and really aimed at Business travellers on expenses who dont have to check the bill. We visited the other leading hotels here and typically paid a third to half as much for the same snack/drink/service !! (if the Chedi and Al Bustan look reasonably priced you know you are being 'done' !)
Staff are lovely, and particular mention for Mohammed on reception, Karen and Belinda in the restaurant who work tirelessly.
This could be so much better if the owners thought about pricing for longer term guests - we had to go out to other places (Interconn Trader Vics and Shati village both good) to reduce the burn rate which can't be good for business. I will avoid this hotel until it reforms, and the Interconn and Crown Plaza get very good local reviews.
Spoke to a guy in the pool too who had really kicked off about the same issue - he had brought his family on a business trip but felt the pricing was cynical, and although he had complained he felt little was done.
Oh and one strange incident here - lying by the pool this week bulldozers suddenly arrived on the beach area immediately in front, and bulldozed away three palm trees and a large tree which seemed to be minding their own business ! The pool was a fog of diesel as a digger and two lorries attacked this area for two days !! Complaints met with bafflement from the staff as I dont think the hotel knew about this either as its a public beach..!
- Also Known As:
- Grand Hyatt Muscat Hotel
- Grand Hyatt Muscat Hotel Muscat
- Muscat Grand Hyatt
- Hyatt Muscat
- Muscat Hyatt
- Official Description (provided by the hotel):
- Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more less
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