Let me start off by saying that the staff was very friendly and we really WANTED to like this place. However, it was impossible.
We arrived, checked in and went up to our room. We unpacked, but it was sweltering hot (we were literally sweating after two minutes in the room) so we tried to turn on the air. It wouldn't turn on. We went downstairs and were informed that the hotel isn't operating the air conditioning at the moment. So they send us to another room on the other side of the hotel. The new room is cooler but still very stuffy.
The new room overlooks the strip mall (which the hotel is connected to, you can't tell from the pictures online). So, during the day you don't really want to leave your curtains open so that shoppers can look in, making it very dark and dreary and if you leave the windows open at night, in the morning you're woken up by the sounds of the strip mall music. Lovely.
Then that night, our toilet stops flushing. We are moved to our third room.
In all three of the rooms there was the funkiest smell in the bathrooms. The plumbing is messed up so you can smell backed up sewage combined with the air freshener they use to try and cover it up.
Other things that were bad -- the internet was incredibly slow and only worked maybe 50% of the time we were there. The breakfast was a few stale cakes and some bread with ham and cheese that had been sitting out, plus a few juices made from powder. Not good.
And this hotel is way out of the way. There's a bus station nearby, but you're still a pretty good ride away even from the town of Arezzo, about 20 minutes I would stay and the bus doesn't pass with high frequency or even make the run out to where the hotel is past 7pm. So if you don't have a car, you're stuck.
My overall thoughts are that this hotel is a HUGE waste of money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 August 2010
Dear Guests (Kyleracine),
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regarding your message, we would like to inform you that we changed your room twice in order to make you happy. We have some rooms, that because of the location are warmer. The third room you had, it is a room with a balcony and a window near the ceiling that can be open.
We had a problem with the Internet connection that was solved few days later.
Our juices are not made from powder but we buy them right so you tasted.
The bus station is next to our door and there is a bus each hour. In case a guest has not a car, can reach Arezzo by Bus or by taxi.
We always try to make our guests happy solving all the possible problems that sometimes are usual in a hotel.
Best Western Galileo Palace staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC