We chose this hotel from the Inghams Lakes & Mountains brochure as part of a two centre holiday.
In summary a rather dated, well-worn hotel and dirty hotel.
We were surprised by the comment made by the rep who accompanied us on the transfer from the airport to Garda in a well-worn mini bus. When my wife asked him what the hotel was like his reply was, “If you have no expectations you will not be disappointed.”
There were shortcomings in the hotel which fall into three categories, safety, facilities and food.
• We were accommodated on the top floor; there was no fire escape other than the main stair to the half landing between floor 2 and floor 1 where there was a fire escape door. On either side of the stair well there were steel fire doors which were held open by an electromagnet and one assumes would close in the event of a fire alarm trapping guests on floor 3. However on inspection the north most door seemed to be fixed open by some other means since the electromagnetic latches were not in contact.
• The light switch in the bathroom was part of a fitment containing an exposed mains socket.
• Uneven paving around pool in particular one paving block sunken by 3cm.
• Balcony guard rail low level estimate 82cm
• Exposed electric cables at light fitting over the wash basin in the gents’
• Reception staff surly.
• The public toilets in reception/dining room were smelly. The ladies’ toilet contained an open waste bucket for used sanitary towels and there was graffiti on the toilet door. This was our first impression of the hotel!
• Small bedrooms. Our balcony was not cleaned at all during our stay despite specific request. The table was stained and had bird excrement on it. There was additional bird/animal excrement on the floor.
• Bedroom not vacuumed until Wednesday despite specific request on Tuesday morning.
• Bath towels were like tea towels no pile.
• Flow of hot water poor on 3 occasions and non-existent on one..
• My wife follows a wheat free diet. The Inghams info book stated that reception should be informed on arrival. This I did and was informed that it would be “no problem”. At dinner on the first night the head waiter offered gluten free pasta. This was fine. However the main course of veal in a mushroom sauce was offered as being suitable. My wife suspected the sauce was thickened with wheat flour so she scraped it off and ate the meat. The head waiter observed that my wife had done this and then came over with the manager to explain that the sauce had in fact been made with flour. Fortunately my wife had no ill effects. Thereafter we checked every item with the head waiter each day and he marked our menu.
• There was no gluten free option at breakfast. We asked the head waiter if it would be possible to provide gluten free bread, but the answer was no so we purchased gluten free rolls at the local pharmacy.
• The meal system was quirky. There were two sittings 6.30 and 8pm. On the first day we could not understand why there was a rush and a long queue for the salad buffet. We entered the dining room at 6.35pm, sat at our table and waited for the queue to subside. No sooner had we started to eat our salad than the waiter came round the tables in sequence to serve pasta to everyone. He lifted the unfinished salad plate to one side and served the pasta! The main course was served to all guests in a similar manner.
• On Monday we attended the second sitting at 8pm. The salad bowls were half empty with what appeared to be the remains from the first sitting.
• On Wednesday my wife selected barley soup as this was classified previously as gluten free by the head waiter. After my wife had consumed the soup the head waiter came over to apologise for the fact that the soup had in fact contained flour. My wife suffered multiple bouts of diarrhoea the following day.
• The standard of food was the poorest we have encountered in any 3 star hotel. The buffet salad was ample but basic. The first course was 1 or 2 choices of pasta and soup. The second course 1 meat or 1 fish. The quality of the fish suggested that it was frozen not fresh. The portions somewhat small – 5 chips with a “briquette de salmon”. The sweets were the most disappointing. Watermelon and usually Galia melon, ice cream and fresh fruit salad (mainly apple which had turned brown with age) were the only options for my wife. The other sweets were various small pieces of pastry, pink mousse, white mouse, instant whip, crème caramel, panacotta and crème brûlée without the brûlée. All of these were described by the head waiter as containing flour!
What did surprise us was the fact that resort rep agreed with us that the standard of the hotel was poor; she had received many complaints and that she said that the resort representatives had informed Inghams of this for several years.
- Also Known As:
- Palme Hotel Garda
- Hotel Palme Garda, Lake Garda, Italy
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