I have worked in the travel industry for years & have never felt the need to post a review against a property until now.
I have been travelling for years & have stayed in many hotels from basic guest house to 5 star resorts & this was the most awful experience I have encountered.
The staff, namely Marianne (supposed manager) was rude & unfriendly. We felt as if we were in a prison & received a lecture after getting back to the hotel after dinner at midnight... getting yelled at after a relaxing evening out is not my idea of being on holiday!
Rooms are very basic, bed rock hard, towels the texture & absorbency of bed sheets, bathroom dirty, drain clogged so basin & shower constantly flooded.
View from breakfast area is amazing though pretty much everywhere in Praiano has this.
Our friends stayed at their 'sister property' Hotel Margherita up the road, we couldn't get in as it was booked out. This hotel was a lot nicer (rooms tasteful, roof top restaurant lovely), the staff here were friendly to us even though we weren't staying at their hotel!
Strongly advise against staying at 'Hotel Holiday', it's anything but!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 October 2012
Dear Madam, thank you for your review although it is completely false.
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1 - Marianna was not rude and unhelpful as you wrote, but she's only asked to pay the bill for a service you have received since you refused and threatened to discredit the hotel on Tripadvisor.
2 - Our hotel is open 24 hours a day, our guests can come and go at any time of the day or night and there is always someone on the staff to greet them with a smile that just do not understand why you felt in prison .
3 - We have various types of rooms, standard (which you booked) superior, deluxe and junior suites with Jacuzzi where, however, an electronic safe, air conditioning, telephone, TV, sky, pay TV, radio,alarm clock,minibar, hairdryer,internet connection are present in all that we do not share yours idea of "essential".
4 - If you had told us that the bed was hard for you could change the room since we have different types of mattresses to suit all tastes.
5 - Our towels are of two types, cotton and sponge, could you choose which ones you preferred.
6 - We never had any complaints about the cleanliness and also the bath room assigned to you had just been restored so it really absurd what you writes.
We are pleased that at least the view of our structure was to yours liking!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC