We stayed for 5 days and had an excellent experience. The location is perfect, right next to the ski lift. The hotel facilities and the wellness area are really comforting, with a swimming pool, several saunas and very professional massages. Only the fitness room is a bit small. But what makes this hotel really outstanding is the staff and the personal approach of every single person. Everyone is introduced on a big poster with a photo, their name and their responsibility and you will learn more about people and events in the personalized Alpina Newsletter you receive every morning with the breakfast. The dinner (half-board) was outstanding in quality and arrangement – a clear highlight every day. Service was excellent, in our case thanks to Jasmin who was very attentive, quick-witted and had a personal word when appropriate. You can see when people like the work they do. The director Raeto Conzett is part of the service family and you will see him every evening helping in the restaurant. The star of the bar is Lutz because he is fast, attentive and creates a very good atmosphere in the bar. The bar only closes when the guests decided to leave. That is quite rare. There are many little details which added to a fantastic stay. Congratulations to such a great team.
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