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Reviewed 25 June 2014

Old room, carpet very very dirty, air con directly to your bed and you can't control it ! The building is old and look a bit like a motel bunker more than a nice 3/4 stars hotel. Smelling Cushion from the guest before. Good restaurant and in the nice day is nice to stay outside around the pool. But I will not come back !

Date of stay: June 2014
Trip type: Travelled on business
Thank tiger2669
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this reviewResponded 8 August 2014

Thank you for your comment.
Best regards.
Frederic - Manager Novotel Rouen Sud

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Reviewed 10 June 2014

Started off walking down a long corridor with half the carpet covered in plastic sheeting. There were not enough beds in the room - despite booking for 4 several months ago - so we had to change rooms. The kids beds had to be laid out. The toilet was on a slope you almost had to hang on for your life - almost had to hang on. No air conditioning - the room was very warm. The worst Novotel we have stayed at. Will not stay there again.

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Cleanliness
Review collected in partnership with Accorhotels.com
Thank Rob C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this reviewResponded 12 June 2014
Google Translation

Bonjour,
Je vous remercie vivement d'avoir un laisser un commentaire sur Trip Advisor.
Si vous avez trouvé des plastiques dans les couloirs, ceux-ci ont été posé le temps des travaux de rénovation de l'hôtel, en cours. Aujourd'hui, les couloirs du rez-de-chaussé sont terminés et donc les plastiques enlevés.
Bien cordialement.
Frédéric - Directeur Novotel Rouen Sud

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Reviewed 11 May 2014

A one night stopover, what a disappointment! I'm wheelchair user and had asked about access, and was assured bathroom had roll in facilities, the room was suitable and the facilities of the hotel accessible, sadly this was not the case!
Parking was good.
Nothing else was, the reception desk was difficult, the room was too small for a wheelchair, the bathroom had a bath, the whole thing a disaster! We ate at the hotel the food was at best OK. A tired hotel with no thought for anyone with mobility difficulties, and certainly not wheelchair users. Accor telephone bookings in India an expensive disaster area, with people who spoke neither English nor French well enough to do their job. I will avoid Accor hotels in future.

Room tip: Go elsewhere!
Date of stay: April 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cargeo21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this reviewResponded 13 May 2014

Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay.
Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel.
Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. In the meantime, I remain at your disposal (phone number) to discuss this further with you.
I do hope that, despite these issues, we will be able to welcome you again as a client of Novotel.
Sincerely,
Directeur Novotel Rouen Sud

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Reviewed 7 May 2014

Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this reviewResponded 8 August 2014

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Reviewed 23 April 2014

We Stayed overnight to break our journey. Great hotel south of Rouen in a pleasant green area. Hotel a little dated in areas, but it is being renovated. Our room was fine, old one but clean, tidy and served it's purpose.

It was a sunday night so rather then venturing out we ate in the restaurant, not cheap but was a good meal.

The glorious picture of the pool on the front page is a little misleading if you are staying out of season, the pool was obviously closed and in a bit of a state, but if it is like it shows in the summer, this would be a lovely are to chill out and relax.

The breakfast was superb, a very extensive choice, and lots of it. Not sure how many guests were staying in the hotel, but no-one else was having breakfast whilst we did so it was extremely quiet.

We would definately stay here again, worth the money.

Date of stay: March 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BatleySrilanka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FredDirecteur, Gérant at Novotel Rouen Sud, responded to this reviewResponded 13 May 2014
Google Translation

Bonjour,
Vous avez pris le temps de répondre à notre enquête pour nous transmettre vos félicitations, et je vous en remercie.
Des témoignages chaleureux comme les vôtres sont nos meilleures récompenses : un grand merci à vous
A très bientôt chez Novotel.
Directeur Novotel Rouen Sud

PS : la piscine est en service et désormais nous changerons de photos quand celle-ci sera fermée en hiver

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