To set the scene, I needed to visit my parents in Chesterfield for one night.
I (or we, ie plus wife) have always stayed in either the Travel Lodge or the Travel (Premier) Inn. The former is cheaper but more tatty, the latter is a little better and has the pub attached but is more expensive.
This was a flying visit, just me. I looked at Travel Lodge. They wanted £49 (no breakfast of course). This time the proliferation of their adverts (stay with us from £19.95) got to me. In all my considerable years I have never got their £19.95 rate.
So I tried Xpedia, just for fun (my first time).
I was offered the Chesterfield Hotel for £35 for a single room inc Continental Breakfast. I read all the previous comments and decided to give it a go.
SO – now we turn to The Chesterfield.
I knew it was an old Hotel – I was schooled in Chesterfield in the steam train days.
Earlier comments have conveyed the impression of an old hotel being slowly modernised. I totally agree. Also the theme is of willing friendly staff, again I agree.
Now to my experience.
Car park is not big, and under the control of a parking enforcement lot. Free for residents but imperative that you remember and quote your reg number absolutely accurately to Reception.
Initial impression on entering is light and welcoming. Booking in swift and efficient. Lift old and small.
Raised the subject of floor squeaking – I sleep lightly – can you put me on top floor? Lady suggested top floor is least best (? I go, as my daughter would say). Appears genuinely helpful and suggests if I have a problem with the corridor, phone and she will move me. (Leaping ahead, I realise they must have had complaints about noise caused by people walking down corridors late at night. Whereas I think most comments here are about the room above.
Corridors warm, not musty as some old hotels, but a certain aroma, not unpleasant. Squeaky (more later).
Room was indeed a good old fashioned single. Furniture old fashioned, perhaps not that old. Bathroom had been recently completely refurbished – floor to ceiling tiles on all walls, new porcelain ware.
So I arrive and find I have no glass for water (but I have kettle etc to make tea). Also I find they do WiFi. But no contact info. So I go to phone Reception – no phone.
Walk down to reception, via bar to collect a glass. Lady assures me there should be a phone.
Retire to my room. Oh my yes – the floor boards do squeak.
Take stock. Bed feels OK, if firm (it was fine). Towels fully fledged. Toiletries and Tissues present. Hair Dryer. Ironing Board but no Iron. Holders for bags for sanitary towels but no bags. As before - Phone Book 1993 !
No ‘Hotel Info book’, ie the one that says ‘Breakfast is from..’, ‘Swimming Pool is open from…’
Bath water was hot and plentiful.
Breakfast – Continental was included in my modest rate. Nothing wrong with what was on display, and cheese and ham available on request for those of mainland Europe taste. Restaurant ambiance fine for breakfast.
So last note, returning to squeaks. This will be a tough one for the new owners to solve. If you are a light sleeper and the hotel is full, it could be a nightmare. I must have inflicted so much more than I suffered, as I am a fidget. Take earplugs if this is a potential problem.
So to dear ‘Ann the comment answerer’, if you are still there – for the Expedia price it was OK and I would come again as a singleton rather than do the Travel Lodge.
Tough things like squeaky floorboards are going to be most difficult. So I really suggest your current “Pursuit of Excellence” should concentrate on the very simple low cost issues as I mention above – no telephone, no water glass, no iron, 1993 phone book (take it away if you cannot do better), no sanitary towels bags and above all – an Info Book. Make all these tiny issues perfect every time in every room.
Last – I used a multi search engine engine to try to find ‘The Chesterfield Hotel’. I never did. You godda have a website, and one the Search engines find. Thus the only way that I found your Post Code and 01 telephone number was from the room keyfob.
I do not know, but some rooms could overlook A61 bypass, and thus be noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 January 2012
Thank you for your comments following your recent stay. I am very grateful for the level of detail in your review and greatly commend the effort you have gone to in writing it.
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The Hotel does have creaky floorboards in the bedrooms and corridors. This is because parts of the building are over 130 years old and naturally are a bit creaky! For any guest who is a light sleeper and believes they will be disturbed, we will happily change their room to a newer part of the building.
The items you mentioned - iron, glass and telephone, should all have been present in your room. They have been replaced following your comments. The Guest Information Books had to be removed from the rooms following the change of ownership, as they had the previous brand name on them. The Management is currently working on the new edition.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC