We had a booking here that was made weeks in advance to have one of the rooms in the 1750s Georgian Manor. We reconfirmed twice and after having landed in Belfast and driven all through the North (Dunluce Castle was my highlight of the North although Glenarm Castle gardens were a very,very, very close second) we called again to say we would be there the following night after staying one night just outside of Letterkenny.
We drove out to Sliabh Liag and stopped in Ardara on the way for what my wife informed was a well deserved shopping stop. We rang again to inform the owners of Cavangarden that we would be late and would arrive around 19:00.
When we finally arrived, we were told that there was a mix up with our (confirmed and reconfirmed) booking and that a large party of Germans had arrived that day and that the only room available was in a new build section attached to a renovated Church conversion in a shared self catering area. We were given the downstairs room and told that we would be sharing the unit with two men in the upstairs bedroom. We looked at each other and said that we could live with this. At this point, I would like to point out that the temperature was about 10C.
We brought our luggage in, and Brenda turned on the central heating. She then went into the attached ensuite. She called me in, in horror. The shower area (a sunken tiled area with a filthy curtain) had mould growing between the tiles. By this time, the radiators still hadn't produced any heat. Brenda washed her hands and ran the taps for 5 minutes before again calling me and telling me there was no hot water.
We went up to the House and told the old lady that the heating didn't work, the bathroom was filthy and there was no hot water. She told us to make sure the booster switches were on. We went back to the room but they were already on and there was still no hot water. Now I've backpacked in many places around the world and had cold showers in the backend of nowhere but for 60 euro a night, I expect a hot shower. We went up again to talk to the old lady, and she said, and I quote " Ahh...what a pity, dears. I can't be after getting the man out til tomorrow." She also didn't offer to clean it at all either. We decided to look for somewhere else, jumped in the car and being the middle of summer, it was still daylight at 21:30.
My girl is from Ballyshannon so we drove through there looking for a place to stay (what a stunning town!!) and then into Bundoran before we found a room at Fitzgerald's Hotel. We drove back to Cavangarden to pick up out luggage and on the way were discussing whether to leave the keys on the bed or go up and tell the old woman that we were leaving. Brenda, my wife, agreed that we should tell the woman why weren't staying.
We took the keys up and Brenda said "We are on our honeymoon and my husband really wanted to see where I come from. I'm from Ballyshannon and I am embarrassed and ashamed by your B&B and what you call service and hospitality." A sentiment to which I wholeheartedly agree. And the worst part is, her response was "Oh well dears, no loss".
The owners should be ashamed to provide tourist services. I have copied this review and sent it to Bord Failte and Discover Ireland. There is no way on God's green Earth that this place qualifies as a 4 star B&B with Irish Tourism approval. Her attitude and behaviour were reprehensible and the dismissive nature of her interactions certainly cemented in my mind the lack of any aptitude for customer service.
This B&B was the worst experience of Ireland I have ever had.
Run as fast as you can...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC