We stayed here for 9 nights for a conference at the hotel.
This hotel is very quiet and very big. We arrived at night, and check-in was efficient. We were greeted with a small glass of orange-pineapple juice and a cool towel, which is a nice touch. Parking was complimentary because we were there for a conference, but you do have to pay for parking otherwise.
The parking garage is located at one end of the complex, along with the meeting rooms. The funny thing is that we had to take the elevator two floors up to the lobby and then take a different elevator two floors down to get to our room. We tried to look for a more efficient way to get to the parking garage because it seemed inefficient to be taking two elevators to reach the same level. The only way around this was to go to the very end of the hotel, which is a long walk because the hotel is so big, and walk up a small hill by the parking garage.
Our room was on the terrace level, so we really did not get an ocean view at all. If we walked out onto the patio, we could see a little bit of ocean. You could hear the ocean though, which is nice. Although we were on the terrace level, it was still quiet. It did not seem like the hotel was full, although I was told that it was full. Even though the hotel was full, we could not hear the other neighboring guests. The noisiest part of the stay were the birds that would chirp and sing every morning. There were also cats that ran around freely all over the property, but they did not bother us too much.
The room itself was nice, but I felt that it was a bit sterile, like the rest of the very big hotel. There was definitely enough space, and a nice sized desk and sitting chair, but otherwise, there was not much character to the room. The bathroom was quite big with a tub, a separate glass shower, and two sinks. There was also a separate door for the toilet, which was nice. The toiletries were Hawaiian made and it was nice to have a pleasant tropical scent.
There is internet access available in your room, which was complimentary because we were there for a conference. However, I did not use the internet, so I can't comment on the speed and reliability of the internet. I believe internet access is a separate daily charge, but it was included as part of the conference package for us.
The bed was not as comfortable as I thought it would be. I have stayed in other hotels for business that were less expensive and not resort-style hotels, and I was surprised by the bed. I thought the mattress was saggy and lumpy, which is unusual for a place like this because you are at a resort.
The hotel is located on the Kona (west) side of the island. It takes about 45 minutes to get from the Kona airport to the hotel. Even though the hotel is located on the west side of the main road (Highway 19), the entrance is on the east side of the highway. You pass the golf course and under a bridge, which is the highway, to get to the hotel lobby.
Because the hotel is built on the side of the hill, the lobby is actually the top floor, and the rooms are located below. Again, the hotel is quite large, and it can be confusing to figure out where your room is. You can see the beach from the lobby, but to get to the beach, it can also be a little bit confusing because there are many walkways.
The beach itself is quite nice. Although the hotel has its own section of private beach, the rest of Hapuna Beach is actually public. Even though Hapuna Beach is a public beach, the hotel seemed safe.
The pool is quite nice, but since we were more interested in the beach, we did not swim in the pool. You can check out a towel at the cabana by the pool, but you must return it by closing time. Otherwise, you may get charged for the towel because they ask you for your hotel room number.
There are a few restaurants at the hotel, but certain restaurants are open on certain days. I ate at the Coast Grille once, and it was pretty good. In terms of other dining options within walking distance, there are none. They do have entertainment on some nights, but it seems that everything shuts down at around 9 pm. You need a car to go to other places. Waimea is about 15-20 minutes away, and there are good options there. Otherwise, if you are looking for more lively action, it seems like the Waikola village is more active.
Breakfast was included in the conference, so I cannot comment on their breakfast buffet and other breakfast options. There is a small cafe, but I thought that it was overpriced, so I did not buy anything there.
There is a small business center where you can print, fax, copy, or use the computer. They charge you for all of these services, including using the computer. We needed to print our boarding passes and we were not charged for this. Again, I'm not sure whether this is true for all guests or because we were part of the conference.
We needed to do laundry, and it was quite expensive at the hotel. We ended up going to a laundromat in Waimea, which was cheaper (still expensive compared to the mainland, though, about $6-8, including detergent, for one load).
Check-out at the front desk is also efficient. They also slide the bill under your door on the morning you are leaving, so that you did not have to check out with the front desk staff. I needed another copy of my bill, which is why I stopped at the front desk.
Housekeeping and the front desk were very nice. The front desk staff can also tell you where the locals go, which is what we were interested in when we were done the conference each day.
The hotel itself is nice, perhaps a little bit old. It is very quiet and not lively at all, almost sterile at times. I t is also very big. You do need a car if you want more liveliness and activity. Otherwise, if you like going to beach daily and like a quiet hotel, this is a great hotel for that. We liked to go off the property to explore, so if you want to explore, you definitely need a car.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC