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Disney's Hotel New York: Traveller Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 181 Reviews
5.0 of 5 stars
60
4.0 of 5 stars
59
3.0 of 5 stars
26
2.0 of 5 stars
29
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#4 of 25 hotels in Marne-la-Vallee
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 563
  • Address: Disneyland Resort Marne-la-Vallee 77777 France
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Eight-story Art Deco Hotel plus highly stylized townhouses & brownstones, reminiscent of certain aspects of New York City. This description is based on information provided by the hotel.
No Business Centre Fitness Centre No Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: £356 (€444) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Disney's Hotel New York

( 28-32 of 181 )
“The New York was OK, nothing special”

Disney's Hotel New York

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3 of 5 stars
Ilford, Essex
30 Apr 2008
2/3 found this review helpful

We took our 5 year old boys to this hotel for 3 nights as it was near the parks and we had heard good things about it.

It was so near to the station and we walked it in 10 minutes with 2 cases and 2 kids without any hassle. We arrived at Reception around midday and check in did take some time, maybe 20 minutes to wait in a queue to be checked in. This is probably because the reception staff did take time to explain in detail about the parks and breakfast and other facilities, which was useful. It was disappointing that the only area for the children to play in whilst waiting was a small space with a little New York taxi to sit in and some building bricks.

The room was OK, but a little tired looking. The wooden cupboards and chairs were a little bashed about and chipped, which I felt was not really acceptable for a hotel in this price range. The room was very basic and did have an odd damp smell, almost as if the carpets had been cleaned and not dried out properly. There was also a room being refurbished at the end of our corridor (on the 6th floor) and the smell of varnish and paint walking past at times was very strong. However, as our room was in dire need of a refurb, I can't complain about them decorating! I would have loved a kettle as after a long day at the parks and exhausted children in bed, a cup of tea would have been most welcome!

The pool facilities were excellent. We all enjoyed this and it was fairly quiet in the pool area around 5pm.

The restaurants which we used for breakfast were nice. The Manhatten had been reserved for a conference and if you didnt get to breakfast before 8am for the other restaurant, there was a queue of about 20 minutes (bear in mind this was not school holiday time so not peak season). However a good choice of cereals, bread, pastries, fruit, cold meats and cheese, cooked breakfast, yogurts.

All in all a nice enough hotel but we felt not worth paying the extra for the sake of being 10 minutes walk from the parks. Next time I would book a hotel which I could take a shuttle bus and was a bit cheaper. Not particularly good value for money I felt.

  • This TripAdvisor Member:
    • Liked — Pool facilities, breakfast.
    • Disliked — Tiredness of room, not good value for money
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ruthie_toothy's Summary
Date of Stay: April 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 30 December 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: £356 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Magicial Hotel with a piece of the Big Apple!!”

Disney's Hotel New York

18 Apr 2008
6/6 found this review helpful

We were lucky enough to stay in this amazing hotel, rated as 2nd best out of all 7 Disney Hotels in Disneyland Resort Paris. On arrival at the train station (by Eurostar) we checked in our bags to Disney Express - an excellent service which allows you to hand in your bags and have them taken to your hotel so that you can go and explore the parks straight away! Just a 10 minute walk from the 2 brilliant parks, Hotel New York was marvelous to stay in. The rooms were cleaned every day and the hotel staff were all very friendly. It was such fun in the morning to go down to breakfast and choose from a wide selection, then walk back through the hotel and have a photo with one of the Disney characters! The selection of food available at breakfast was suitable for everyone and there was a choice of two restaurants to eat in - ManhattAn Restaurant or Parkside Diner. The hotel also boasts the best swimming facilities on site. I would also recommend a character breakfast. We had our's at Cafe Mickey in the Disney Village but they are available in restaurants throughout the resort and you can also have character lunches/dinners.
The cleanliness of the hotel was superb and our stay was most enjoyable. I would recommend it to everyone.

  • This TripAdvisor Member:
    • Liked — Close proximity to parks
    • Disliked — Nothing! PERFECT!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
belloboy's Summary
Date of Stay: February 2007
Travelled with: Family with teenagers
Visit was for: Quality time with family
Age group: 25-34
Member since: 17 October 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
A romantic getaway, Girlfriend getaway, pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: £356 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Stay!”

Disney's Hotel New York

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5 of 5 stars
Greenwich, CT
17 Apr 2008
7/7 found this review helpful

Our stay at the Hotel New York in late March was a great experience. Without going into all the "what we did" details, I'll try and point out some details about the hotel and the park that others haven't covered or you can't find on the web site.

First off, my husband and I took our three small children, 6, 4 and 21 months. Traveling there, for us, meant flying from Italy, arriving at CDG and finding a way to the hotel. There are many options to get to the Disney Park hotels, private shuttles are costly, even the VEA shuttle was only a bit less than a private shuttle and apparently makes so many stops that you are on it forever. We chose to take the train, not the RER train, the TGV from CDG to Disney. The bonus, once you board the TGV, you arrive at the Disney stop in 8 minutes... yes I said 8. Shuttles are nearly an hour (or much more on the VEA which was €60 for our size family). For the 5 of us it was €70 total on the TGV and the return only €45. I asked why the difference in price, they said it depends on the time you travel. The TGV web site may be helpful in selecting times, buying tickets in advance, and general info. The line to buy tickets for the TGV at the station can be long, and the people who give out information completely led me down the wrong path until I spoke to the TGV people directly. The roundtrip fare was less than any other option and for an eight minute ride, you can't go wrong!

The TGV/train station is in the heart of Disney Village, so once you exit the train station, you cross the street and hop on a free shuttle to your hotel. You can walk if you are with few bags, older children, and good weather... it's a five minute walk through Disney Village to reach the rear doors of the Hotel New York... exit to the right going away from the shuttle buses and then you'll walk to the left. (going right leads you to the parks).

Check-in was easy as there was not a crowd when we arrived. It was 1:45pm, so we were early for a 3pm check in time. The weather was horrible, cold, windy and a bit rainy, so I wanted to get into the room and get settled as there was no way we were going to the parks right away. I managed to get our room key immediately by telling them (with a voice of desperation) that my son was ill and needed medication. It was actually the truth, but stretched a bit. They immediately gave us a room key anyway.

My first impression of the hotel was very positive. The layout was welcoming and warm... the lobby overlooks the ice rink in the rear... fun displays in the window of the shop to distract the kids while checking in... a play area for children (to the right of the concierge desk) which is very handy when check-in is long. There is not much there to do frankly, but my kids were fairly entertained by the oversized Lego blocks and other children.

The room itself was quite nice. We were in a standard room with two queen beds. The room was large, but not huge. There is a very tall dresser/tv unit with plenty of storage space for clothes, a good-sized closet with ample hangers, extra shelves and extra pillows. The dresser height was actually a great benefit as my kids couldn't get to anything we put on top! Channel 5 on the tv is in english.

We requested a porta crib which was very good quality (although no porta crib seems to have a decent mattress, so I come prepared). Luckily given the decent size of the room, there was a nook adjacent to the dresser where the crib fit snuggly and out of the way. The room was clean, had a nice bathroom, two sinks, large bath tub and there are Mickey Mouse soaps, shampoo and bath gel which creates VERY good bubbles in the bath. Shower had good pressure and plenty of towels.

The poor weather continued, but we needed to find a bite to eat without going too far. We were told by the concierge (VERY helpful with all details) that the hotel did not have food to offer at that hour (2:30pm), but directed us to the Disney Village. Going out the back door of the hotel, and to the right, you arrive at the edge of the Disney Village in three minutes. There you find a host of shops with all the Disney paraphenalia, many resturants and eateries including McDonalds if you want to keep it simple for a meal. Make reservations with the concierge for any meal in the evening.

One of the restaurants especially close to the hotel is Mickey's Diner. I HIGHLY recommend this restaurant for anyone with small children, expecially those not inclined to stay in their seats. Being out of your seat is the norm there, as the Disney characters are out in force (i.e. Mickey, Minnie, Pluto, Goofy, Capt. Hook, many more)... the menu had a good variety of choices and the food was definitely decent. The birthday celebration is great fun as the characters come to the table when the cake arrives... dancing to loud(ish) disco music, and the whole restaurant joins in clapping, etc. There were 4 children having Bday celebrations during our meal and each time the kids were thrilled to celebrate along with them. It also was one of the first dinners the children actually ate! So despite all the distractions, the food was good enough to tempt them.

Back to the hotel, We ate at both restaurants for breakfast and disagree about any negative comments. I am not easily pleased with buffet food in general, but there was a huge variety of cold items (yogurts, kids yogurts, buns, rolls, pastries, cereals, etc.) and FRESh fruit, not canned... FRESH squeezed OJ, not from the carton. The rolls/buns/breads were all really good... I am WAY too picky to not be honest about that kind of thing. The hot food I can't speak to frankly as I stuck to the vast selection of other items. Coffee came out of a machine, frankly I think this was the one fault. There is some indication in earlier reviews that the food served in the diner is sub-par to the food in the larger "Manhattan" restaurant, but the morning fare is exactly the same in both places... it's just a bit less crowded people-wise in the larger, more formal restaurant. I agree with everyone who mentioned getting to breakfast early. If you can make it by 8 a.m. you are okay, try for a few minutes earlier for a more peaceful experience in the diner especially.

We tried both the pool and the ice rink... the ice rink is €9 a person (unlimited time as far as I could tell), and there is skate rental for an additional few euros. My 6 year old son had the time of his life. When he awoke the next morning all he wanted to do was skate again... never mind the parks... so it was a hit with him and well worth the €s to watch his face while skating.

The weather remained not great, so the pool became one of our afternoon excursions once the rain drove us back to the hotel early. There are dressing rooms with complimentary lockers with a key for your clothes/things. There are sauna rooms in the changing rooms as well. They supply towels, and have some inflatable arm bands, but only a few pairs. The pool was not crowded when we went and there were none available. (Easy item to pack anyway... bring some for sure if you use them on the kids). There are kick-boards and buoys available. The pool, as mentioned, is very deep and you cannot touch unless you are quite tall (about 6' ). The whirlpool/jacuzzi is lovely... it is very large, attached to the pool itself so you can keep watch over the kids, and it is not overly hot, so you can stay in it for a long time and not get cooked. No bathing caps are required.

The hotel bar is very nice and has a fun menu of less pricey , yet fancy drinks made without alcohol. They are a mix of soda and colored/flavored syrups and arrive with a gummy candies on a mini sword... talk about your sugar overload, but treating the kids to a grown up "cocktails" experience was a fun one-time thing.

The one thing I'd steer clear of is the game room... it was insanely expensive to play one game and they all seemed to last for about 30 seconds. We stuck to the air hockey and got a little more for the money!

As far as the main park is concerned, yes, you absolutely have to get up and out early or you may not get on many rides at all. It's a ten minute walk from hotel door to the park gates, but there is a free shuttle if you prefer that. The Disney web site gives you the impression that the entire park is open early, and this is not the case. Only portions of the park are open (Fantasyland mostly). We did take advantage of the "little kids'" rides because waiting in lines/cues was not going to work for us with three under 6. One bit of advice... in Frontierland there is a nice playground for all kids to come and go as they please located behind the cue for Thunder Mountain. If your older child wants to wait in line for the coaster, the younger kid(s) at least have a place to play while they wait. There are other areas of the park with similar play places where the younger ones can stay with the older ones cue. After 10 am the lines become too much and generally it's terribly crowded (remember we had cold temps, wind, and rain too), so even with poor weather you can't avoid the crowds.

Stroller rental at €7 a day was fabulous as they were good quality tri-strollers and a welcomed bargain for our unpreparedness in not bringing an extra. (To take the stroller out of the park, you need to make a €70 deposit that you obviously are refunded when you return it). You can take the stroller anywhere (hotel too) as long as you have made the deposit.

Frankly, overall I'd not recommend going to Disney with 3 small kids unless you have more help than just you and your companion/spouse... unless the kids are Disneyhaulics. My kids were really not that into the Disney experience... they were a bit overwhelmed with the people and things to see... sort of information overload... and they are not shy types at all. It was frustrating to tell my son a number of times that we couldn't go on a ride because we were not waiting an hour and a half, time and time again, in line. So many things we would have liked to do, we didn't.

The hotel however could not have been better situated, more accomodating or suitable for our stay. We really enjoyed our stay and would go back again despite the temptation to try another hotel. Good Luck and I hope you have a wonderful vacation!

  • This TripAdvisor Member:
    • Liked — Great proximity to the parks and village.
    • Disliked — No place to grab a bite during off hours.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deleokim's Summary
Date of Stay: March 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 17 April 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
A romantic getaway, Girlfriend getaway, pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: £356 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great hotel - most recommended!”

Disney's Hotel New York

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5 of 5 stars
Staffordshire, England
12 Apr 2008
2/2 found this review helpful

Absolutely recommend this hotel! In total there were 6 adults and 3 children (aged 9, 8, 6) in our party and we stayed for 2 nights.

We chose it for location and quality and were not disappointed. The rooms were a very good size, very clean - couldn't fault. The hotel had a wonderful feel to it, and it was lovely to feel that we could escape the 'Disney' music etc just for a few hours each night and be able to relax and calm the children down!

The ice skating rink was still open which was truly magical for our children one night - lit by fairy lights .. a must!

Check in was incredibly easy as we had used the Disney Express check in which means that we dropped off our cases at the station and they were taken direect to the hotel and placed in the room for us. This meant we could go straight into the park and check in after a full day on the park - there was no queues so check-in was completed in 5 mins.

Breakfast was excellent - a great choice of fresh food. We went down for breakfast each morning at 7:45am and I would not recommend that you leave it any later as when we came out on the 2nd morning the queue must have been for over 1 hour to get in! This was due to a large conference being on but even so - not what you want to start the day off!

Two characters came into the hotel each day - Mickey and Donald, then Minnie and Goofy, at 8am and 8:30am. This was so good as it meant we queued for about 2 mins rather than the 30plus minutes inside the park!

Having read the reviews, we didn't eat in the restaurat in the evening, but rather went to Sequoia Lodge 'Hunters Grill' and Disneyland Hotel 'Inventions' both of which were fantastic.

We had a brief look at some of the other hotels and by far New York looked the best (except for Disneyland which really was beautiful). Not sure if Disneyland is worth the price difference ... having a meal there is a must but probably enough!

  • This TripAdvisor Member:
    • Liked — Ice skating rink
    • Disliked — No kettle in room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sue777's Summary
Date of Stay: April 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 24 August 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
A romantic getaway, Girlfriend getaway, pet owners
Was this review helpful? Yes No
Check Rates
Average price*: £356 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“WOW factor!!!!”

Disney's Hotel New York

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4 of 5 stars
Brighton, United Kingdom
10 Apr 2008
1/2 found this review helpful

This hotel certainly has the wow factor, the attention to detail is amazing and the huge ice rink at the front adds to the appeal (although we just looked at it as it was so expensive). The rooms are huge and the spa facilities are just what you need after a day in the park (especially if it's been raining all day)

The worst thing about this hotel was the buffet restaurant. The food was awful!! It was like a school canteen and everything had so much oil and butter on it that it all tasted the same. But hey no on goes to Disney for the food!!!

  • This TripAdvisor Member:
    • Liked — How OTT it was
    • Disliked — The food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
foxyc4u's Summary
Date of Stay: February 2008
Travelled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 18-24
Member since: 08 January 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, Girlfriend getaway, People with disabilities, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: £356 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Disney's Hotel New York

( 28-32 of 181 )
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Disney's Hotel New York Also Known As

Address: Disneyland Resort, Marne-la-Vallee 77777, France