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Disney's Hotel Cheyenne: Traveller Reviews

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TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 155 reviews
155 Reviews
5.0 of 5 stars
37
4.0 of 5 stars
74
3.0 of 5 stars
24
2.0 of 5 stars
9
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#3 of 28 hotels in Marne-la-Vallee
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  • Hotel class: 2 of 5
Description: American Frontier-style Hotel with buildings designed to resemble a town in the Old West, with Indian village, corral & log fort. This description is based on information provided by the hotel.
Address:
Disneyland Paris
B.P. 115
Marne-la-Vallee 77777
France
Check Rates: £239 (€296) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Disney's Hotel Cheyenne

( 13-17 of 155 )
“Clean comfortable rooms but eating here is no fun”

Disney's Hotel Cheyenne

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4 of 5 stars
England, UK
9 May 2008

We have just come back from a two night 3 day stay booked through Disney direct.

I had read many reasonable reviews here about the hotel and it turned out to be better than expected - of course it's quite basic being 2* but the rooms are a decent size, well themed and very clean. The weather was hot and the temperatures were way into the 70's and despite the lack of aircon the room was quite comfortable with the ceiling fan. They even provide basic toiletries such as mickey soaps, shampoo and shower gel which was an unexpected and nice touch.

You can walk to the park quite easily and avoid the queue's for the bus to the park - just head for the kids play fort in the centre of the complex and follow the signs along the river.

Downsides - DO NOT ARRIVE AT MIDDAY! We did and had to queue with several hundred people to check in as this is when a lot of the coach tours arrive - If you can arrange to get your park tickets seperately and go straight to the park I would recommend you do and check after your day at the park as when you book the disney package you cannot just collect your park tickets you have to go through the check in process - it took us around 1.5 hours with fed up kids after an already long journey just to check in.

Also the restaurant - bear in mind there is one huge restaurant for the whole hotel complex - it's just like massive school hall and is pretty dreadful at busy times. The continental breakfast is old school dire - coffee out of machines (not good), croissants and pain au chocolat (ok), rolls and jam/marmalade. Other than that it's sliced cold ham or cheese cubes!?

I would recommend you book your breakfast for each day on arrival which speeds things up a little but it's still a question of trying to find a seat and almost having to fight your way through the buffet hall.

If you plan to eat at the hotel in the evening you simply have to reserve on arrival as it has a monopoly being the only restaurant on site and is a fixed price buffet at 22euros for adults and 12 euro's for kids which includes one drink. I'd recommend instead you eat in the park/disney village late afternoon instead as it's a pretty grim experience - as well as total bedlam in the buffet hall the food is not great and it's expensive too.

  • This TripAdvisor Member:
    • Liked — Good size rooms - clean and well themed
    • Disliked — The restaurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zoethehusky's Summary
Date of Stay: May 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 26 March 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Families with Small Children, Families with Teenagers
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
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Average price*: £239 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Pleasantly Surprised”

Disney's Hotel Cheyenne

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4 of 5 stars
Cheshire, England
7 May 2008
3/3 found this review helpful

We booked a three night stay at the Cheyenne, travelling by EuroStar and including four day passes to the parks, via the Disney booking system. No sooner had we booked than my daughter was given the date of an extra GCSE exam, but after my initial panic, Disney were fine about altering our holiday booking by a week and the only price difference was the excess on the Eurostar booking - so good brownie points to Disney there.

Six of us stayed there, myself, my husband, 16 year old daughter and her friend, and two boys of three and five. As we travelled via Eurostar we checked our luggage into the Disney Express at Marne la Vallee Station - which meant we could go straight into the parks and collect our luggage at the hotel when we checked in later that evening. That worked well and we were impressed yet again, however, a big panic when we came to leave the parks about 8.30 pm - where was our hotel?!! It was easily solved by getting on a shuttle bus outside the station, they were running about every 12 minutes and were not the sardine situation we had been warned about.

Checking into the hotel was a bit time consuming, there were long queues and only two staff on the desk. We had booked two adjoining rooms, and the receptionist when we checked in had only allocated us one room. I pointed out we had two rooms booked and she disappeared for about ten minutes, and when she came back allocated us two different rooms in different blocks. I pointed out the name she had written on the booking although similar to mine was not mine, so she snatched my letter back, disappeared again for a while, and finally came back with the details and keys of our adjoining rooms. However, that initial confusion was the only negative thing about the Cheyenne. We were pleasantly surprised by our adjoining rooms, it gave the teenage girls their individual space but knowing we were a mere door away.

Tea and coffee are not provided unless you pay for a tray (I think it was about ten Euros) and I would strongly recommend taking a hairdryer with you. Basic toiletries are provided in the bathroom, although I am glad I took our own. When we were desparate for cold drinks the girls went to the on site shop and came back laden with drinks and snacks.

The room was clean, the beds were comfy, the kids loved their bunk beds, and our sheets were changed during our three night stay. The chambermaids even put the teddy bears in a nice position so they looked like they had been sleeping during the day when we got home. We tried to persuade the toddlers to speak some basic French to the chambermaids who were genuinely impressed with their efforts.

Breakfast was very basic - but more than adquate for us. Just the usual Continental style, and on day two I found a stack of teabags which cheered me up as I don't drink coffee! Cutlery was a bit of a problem as it was always running out, and on one day I had to sneak into a kitchen to get a clean cup - but on the whole the staff are very much trying to keep up with demand. My 16 year old does not 'do breakfast' so we were taking her some croissants out for when she was hungry, and we also smuggled out some chocolate croissants as a mid morning snack for while we were in the park. There is a notice saying no food to be taken out, but to be honest as food is so expensive in the park that mid-morning smuggled food does save quite a bit of money.

We ate in the parks most days, but on our last day decided to try the evening buffet in the hotel - then immediately wished we had eaten there every night instead of just the one. It was 22 euros per adult, 10 euros for our 5 year old, and the three year old was free - apart from his drink. There is a huge selection of food, and toddlers, my vegerarian daughter, my carnivore husband and me were all really happy with the choice. I was a pig and had four puddings as I could not decide which one I wanted!

Every morning there are Disney characters available to meet and have your photo taken with - and none of the scramble there was in the main parks. There are pony rides available which our little ones loved. There was a children's park available on site and bikes to hire - sadly we run out of time and could not do all the things we had wanted to.

Although the cowboy scheme may not be everyone's first choice, I loved it, and like most things Disney do, they did this well. The whole place really has a Western theme right throughout and sitting out on the porch in the sunshine was really quite relaxing.

Would I stay here again? Certainly yes, and I think I would chose it over some of the dearer Disney hotels. We didn't have a swimming pool, but there was no time to be swimming anyway!

We arrived on a Wednesday when it was not overly busy, by Saturday it was a lot busier but still enjoyable. Checking out was easy too, just left all our luggage at the left luggage at the hotel - and it was transported to the station where we collected it very easily when we went to catch our train home.

Overall we were very happy with this choice of hotel, and would happily recommend it. If anyone has any questions, please feel free to ask me :-)

  • This TripAdvisor Member:
    • Liked — The Western theme and the buffet meal in the evening
    • Disliked — Check in problems, lack of hairdryers and tea making facilities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulieDavies's Summary
Date of Stay: April 2008
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 12 March 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
Great pool scene, pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
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Average price*: £239 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Convenient and basic.”

Disney's Hotel Cheyenne

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3 of 5 stars
Cwmavon, South Wales.
30 Apr 2008
1/1 found this review helpful

This was our third trip to Disneyland Paris, but our first stay at this hotel. The rooms are clean and basic but small. The hotel is adequate and conveniently close to the park (15 minute walk) Great if you have kids as you can come and go as you please without using buses.
The breakfast hall is quite chaotic and a bit disorganised, so eat early. Don't bother to queue as nobody else does. Get a table as soon as you get in. The breakfast is exactly the same as all the other disney hotels (even the higher priced ones). Parts of the hotel could do with a lick of paint, but on the whole, it is ok. One tip. The santa Fe hotel is next to this hotel and can be reached by a footbridge over a river. there is a convenience store at the entrance to the santa fe, which is far cheaper than paying disney prices for water/snacks etc.....I would recommend you use it as disney prices are crazy . Make sure you have a suitcase with wheels as you may need to walk quite far to get to your room as the hotel is quite spread out. If you wish to use the concierge service, make sure that you are not in a rush as there are usually only two on duty at a time and queues can be long (They are helpfull though).

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Crowded breakfast room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OllieJohn's Summary
Date of Stay: January 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: 20 August 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
Most likely
I recommend this hotel for:
Young Singles, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
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Average price*: £239 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Woo Woo !!!!”

Disney's Hotel Cheyenne

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5 of 5 stars
Blyth, United Kingdom
29 Apr 2008
2/2 found this review helpful

Arrived by EuroStar on the Disney Express with a very excited 3 year old in an enchanted dress !

Bus to hotel was just outside of the station, didnt express the cases and quite pleased as the queue was quite long to check them in.

Hotel check in did take about 30 minutes but I think it sets you in the frame of mind for the rest of the Disney park ie you have to wait for the good things. There is a small play area in the reception with colouring pens/pictures and a TV that the children sit around on saddles to watch cartoons (funnily enough Disney ones)

The hotel rooms are in the themed buildings and you feel enthralled on the walk to the room its just like being on the set of calamity jane ! The Hotel rooms were very clean, towels and toiletries renewed every day, basic but it was a base for sleeping and leaving your personal effects none of which were stolen from our room.....Our daughter loved the cowboy theme and her bunkbeds.

Breakfast !! Now brace yourself we were prepared for contienental but not the mayhem, time slot 7:45am and just right i think, guests after us were unable to find a seat at all. Day 2 and 3 we ate in the park, just tell them on arrival and they will provide you with a slip that admits you to breakfast across from the Dumbo ride, much calmer and warm rolls.

Apart from arrival and departure we never used the hopper bus and walked along the canal which provided you with a de stress and peace, it only takes 10 - 15 minutes.

Disney is great but you are shattered at the end of the day and once our small person was asleep (5 minutes after getting into bed) we sat in the peace drinking our wine purchased from the garage just outside the entrance to the Santa Fe hotel. A good place for snacks and fresh milk.

Just remember you have booked a themed 2 star Disney hotel and you need some where clean and pleasent to sleep !

  • This TripAdvisor Member:
    • Liked — The themed buildings
    • Disliked — The little cars that you need a passport to hire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamFoster's Summary
Date of Stay: April 2008
Travelled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: 28 August 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Young Singles, People with disabilities, Older Travellers, Families with Small Children, Families with Teenagers, tourists
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners
I selected this hotel as a top choice for:
Theme / Amusement park
Was this review helpful? Yes No
Check Rates
Average price*: £239 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Basic Disney Hotel”

Disney's Hotel Cheyenne

25 Apr 2008
0/1 found this review helpful

If you've erad the other reviews you'll know what the Cheyenne is about - a hotel based on a wild west theme. It's clean and functional, with regular free bus trips to the Disney park. If you're stupid enough to leave valuables lying around in a hotel room anywhere then they're going to be stolen - this is not a unique problem with this hotel!

Check in is quite slow, taking about 30 minutes to get through reception.

The major problem with the Cheyenne as others have said is the food hall. When you book in you're given a one-hour slot to have breakfast, but it's still a scrum. The food is pretty average and you'll have to watch your kids don't come out of the buffet area with a plate full of chocolate croissants! Tea and coffee are provided by (free) vending machines - but when you look at the display and the water temperature is 49C you realise you're not going to get that hot refreshing drink you need! There's just too many people trying to use them. And one thing I was surpised at - wild birds fly in and around the hall - which I felt wasn't too hygienic as they land (and then crap) on the tables after food.

Evenings are quieter, but the food is fairly bland.

Take a travel kettle, tea and UHT milk with you to have in your rooms. It's not provided although you can rent a kettle and buy the makings at the desk - for a good price!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tikky110's Summary
Date of Stay: April 2006
Member since: 08 April 2008
Was this review helpful? Yes No
Check Rates
Average price*: £239 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Disney's Hotel Cheyenne

( 13-17 of 155 )
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Disney's Hotel Cheyenne Also Known As

Address: Disneyland Paris | B.P. 115, Marne-la-Vallee 77777, France