“Worst holiday of my life.. Horrible HOTEL”
From the moment i arrived to rhodes My luggage was lost, so with all the stress when i arrived to the hotel my room wasn't ready and i waited in the reception for those 2 hours without even an offer of a refreshment or water. Then i requested for the reception to book a taxi to collect my family member from the airport as the last thing I wanted was for her to stress on her arrival. I wrote down all the details for the flight and so on, once my family member landed, there was no taxi waitng for her and when i spoke to the reception they had no idea what happened, only to call me a few minutes later to say that the taxi driver will be there in 1 hour and that it wasnt their fault that the taxi driver mis-understood. Since i didnt have luggage when i arrived, i didnt know what service they will give to guests by the entrance. When My family member ( Miss M ) arrived, there was no one to greet her or even take her luggage, she walked her self in to the reception. There are only 3 lifts and a packed hotel and only 2 of the lifts were working for a whole week. No where in the hotel is air conditioned. The beach is horrible, for a 5 star SHERATON you would expect that at least you had a toilet facility or a drink service or any assistance there, but you will receive better service and care on a local beach. The beach is full of stones. The swimming pools, always packed, you are only allowed to take 1 towel per person, never heard of such a thing in a SHERATON. Kids swimming pool had always issues with un civilized families who would let their kids poo in the pool and it will take the hotel a whole day to clean it. Breakfast, i dont know where to start, from the food to the service, and the rudeness of some staff. It felt like I was back in school and i had dinner ladies serving me. It seems that this hotel has special offers for people that cant afford a 5 star hotel, so you will be shocked with the level of class and respectability around you. There is no house keeping service, as in i needed a dress ironed, they said that they will send me an iron and i can do it myself. The iron never arrived, till the next day. Also, my room wasn't cleaned for a whole day. i asked the reception to send in house keeping and my room wasn't cleaned till 2300pm. The only good thing here is the supermarket near the pool, they are lovely ladies, I would recommend they run this 1 STAR hotel.
dont come here if you wish to relax.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 August 2012
Dear Valued Guest,
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We thank you for your feedback on TripAdvisor following your recent stay with us.
We are sorry that from the beginning of your holiday you experienced several negative issues and, we do regret that on the occasion of this visit, you had reason to feel dissatisfied.
We are pleased however, that you discussed these issues personally with a member of our Executive Office a day prior to leaving which gave us some insight into your dissatisfaction.
We do hope you will find an opportunity to visit us again and allow us to prove to you that we can serve you better.
The Executive Office
Sheraton Rhodes Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC