Just returned from a weeks stay at the hotel. The weather was excellent although apparently just before our arrival it was not great and on the day we left it became overcast.

Hotel is German owned and most of the guests are from Germany. The guests tended to be quite elderly and as such the atmosphere can be quite formal with guests dressing in shirt and jackets and the ladies in formal evening wear.

Food: There is an arrangement where you eat in the Hotel restaurant on certain days and then outside on a buffet/barbecue style arrangement. There are two sittings, 6.30pm and 8.30pm. In the restaurant the menu is set with five courses with some selections across the starters and main and a buffet selection for desert. The menu in the restaurant is relatively specialist gourmet. The buffet arrangement outside provides a far wider choice through fish, meats, salads etc. Breakfasts are on a buffet arrangement and again there is a wide choice from continental style cheeses, cold meets, croissants and breads to cereals to grilled and fried breakfasts.
There is also another restaurant within the hotel (Orangerie) - did not use this.
For midday meals there is a poolside bar and eatery serving limited Tapas selection, standard toasteed sandwiches and crepes with various fillings aswell as ice cream deserts, coffees and ofcourse alcohol.
Overall the food is very good, with buffet arrangements it can be a bit difficult regards finding yourself a table and also can be issues re numbers of guests, potential for some queing, this is allieviated if the staff are observant and attentive, which is not always the case and dependes also on the expectations of other guests who may be more needy than others. I think the trick is to identify a couple of members of staff and try and always use them, tipping early on (Vegas style) may prove fruitful in ensuring a greater degree of service in relation to this area certainly in relation to the outside buffets.

Rooms: There are, I think 3 main categories of room. The hotel is on 7 floors, there are some basement rooms and some suites. We stayed on the 2nd floor on this occasion with a view over the Gardens at rear of hotel. There are sea view rooms facing out to the front of the hotel. Bathroom was good, walk in shower, very clean. Limited wardrobe space, but in main room was very good, beds comfortable.

Situation: Hotel faces out to Maspolomas Sand dunes and front and at rear to a large swimming pool, very well maintained gardens and a thalassotherpy pool. the sand dunes and beach are a down a small footpath to the boardwalk area that runs alongside the Beach, so is very close.

Ammenities: There is a wellness centre, great sauna, sanarium and shower spa areas. The thalassotherapy pool is great and there is a wellness treatment centre within the grounds offering ranges of massages and beauty treatments at additional cost.
There is water arobics and tai chi offgered to guests free of charge on a monday to friday basis. There is one tennis court, a small fitness area, running machine, rower, fixed bike, and a weight training machine.

General view: The hotel is five star and relatively expensive, we paid about £1000 per person for a week half board. It was the case that many of the guests there tended to be more elderly (50 plus) the atmosphere could appear very formal as a result, many of the guests having been going to the hotel for years and I suspect many know the owner personally. It is more a venue for older couples, not children although there are some facilities (a playground area). The evening entertainment is not good and can be quite subdued. However if it is relaxation that you want this Hotel is perfect and if the weather is good and you enjoy sunbathing, some swimming, gentle exercise, good food then it is worth going.

after booking a five star hotel AI. we were very disapointed to say the least. but we got back on to the company we booked the hotel with and asked them about (palm beach,) as we wanted out of this hotel.we were in. she happened to get us a room with sea view on half board basis,with a substantial amount of extra to pay, but boy did this hotel stand up to it's reputation. everything about it was fantastic,bed,food,surroundings the staff were fantastic,and meals superb. we have travelled a lot and always stayed in 5* hotels but this was fantastic.we will defentialy be going back there, also the dunes are only 50m away from the hotel along with the sea ,and for nudist just a little bit further up the beach. everything is close by a big shopping centre along with plenty of shops on the strip. I would defentialy recommend this hotel .

We were after a relaxing two week break in a good hotel, with great food and service and in a good location. The Hotel Palm Beach delivers on all these points with ease.

After booking the hotel two weeks before departure, we were somewhat apprehensive after reading some of the reviews on here and I personally feel after coming back that some of the comments are a little unfair. British travel agents do not offer the same resort service at this hotel purely because it is German owned and run and therefore geared to the German market. Once you accept this fact then you will have a wonderful time and relax into what the hotel and location can offer.

Our room was on the second floor and was a decent size and had a great view of the pool area. The bed was a large king-size and was very comfortable indeed. The reception area is bright and offers free wi-fi access for those who need to use it, free fruit for guests at most of the tables and free welcome champagne on arrival.

The pool areas are great. The larger pool is for families with children and is colder and deeper than the more private spa type pool. However the smaller pool area feels more intimate and personal and the pool has various spa facilities which you can take advantage of for free. Children under 16 are not allowed into this pool and on the odd occasion in the two weeks we were there when children did venture in, the Pool Service staff gently asked them to leave and herded them back to the main pool! This area is also where water aerobics takes place every week day from about 12:45. It's a welcome break from the usual quiet surroundings.

Also available at the hotel is the extensive Spa and Wellness centre and also a nudist area behind closed gates for any of you who are brave enough! There is also quite a good gym at the pool and a tennis court with a trainer offering you lessons if you would like them.

You can also take advantage of free Thai Chi and Yoga every weekday if you feel like it. There is also a table tennis table, huge chess board and a couple of other games you can play in the shaded grounds, which are also meticulously maintained.

The food - breakfast was exceptional with a lot of choice which we did not get tired of in two weeks. Everything you could think of was there on offer.

We stayed on a half board basis and the evening food did not disappoint either. You eat in the restaurant four days out of seven and the remaining three you have on the terrace outside at the hotel's BBQ night. These were our favourite nights. Once again the food was very good with a lot of choice and I think we've come away from the holiday weighing a lot more than we did when we went!

The only slight gripes we had about our stay are the fact that the restaurant seems a little too formal considering the relaxed atmosphere at all other times. Mind you, the Europeans appear to like dressing up for the occasion and this is probably why but once you are over the initial "am I smart enough" thoughts, you notice that some of the other guests are wearing jeans and sandals etc and there is no pressure from anyone to dress up at all so don't be alarmed by this. One word of warning though, even on BBQ night, men are not allowed to wear shorts, even if they are tailored. You must wear long trousers for dinner.

The bar area also seems to have quite strange lighting which did not lend itself to a relaxing atmosphere in our opinion. The entertainment was also not to our taste at all but then again you can skip that by having a nightcap at the pool bar which is much more pleasant. The only other problem we encountered was when we tried to hire a car and the agency representative did not speak any English. After much gesticulating and nodding we seemed to get there in the end and although seemed annoying at the time, we can now look back at the experience and laugh.

The concierge and other staff are on the whole are very good and we had no problem at all.

The hotel is excellently located. It is just a two minute walk from the extensive beach at Maspalomas and also only a ten minute walk from the many shops and other restaurants on the Meloneras strip. It will only cost you €5 if you want to get a taxi in to the centre of Playa del Ingles.

Generally this is an excellent hotel and if were looking to go back to Gran Canaria, we would consider staying here again with a doubt.

Just returned from a week's holiday staying at this lovely hotel. The restaurant facilities are excellent , I usually dine out every evening, but used the restaurant the first evening and was so impressed that didn't bother trying to find any decent restaurants within the resort.
Sunbeds with padded mattresses are really comfortable(which I know you would expect in a five star hotel).
If you want to get away from the miserable weather in England, enjoy the sun and need to recharge your batteries then I would strongly recommend this hotel.
Didn't rate the evening entertainment but some of the other holidaymakers seemed to enjoy it!