We stayed at the hotel on b+b basis for one week at the end of April. The hotel was about a 20 min drive from the airport in a speedy taxi.

We were greeted by a glass of champagne each and our luggage was taken from us and we were sent to reception. The reception/foyer is stunning and can only begin to show you the size of the complex. The hotel is spread across large grounds, so large infact the people greeting you at reception give you a map when you book in which resembles disneyland maps!

The rooms are located in various blocks across the grounds, each of them has a different view, I would think you would be very unlucky not to have a good view from the majority of them. The rooms are large with a separate room/walkin wardrobe and a lovely separate shower/bath and bathrobes. Chocolates in the room everyday. I would agree that the walls seemed abit thin, and the tiles on the floor thoughout the hotel tend to make everything seem louder but this certainly wasnt a major issue. You are given blue towels for use on the sun loungers (you can change them free everyday for new ones)so save yourself some suitcase space and dont take your beach towel!

The grounds of the hotel are well looked after and there are lots of staff around everyday maintaining the various areas and cleaning them.

The Spa at the back of the hotel by the promenade is well worth a visit. We had a massage in the suites overlooking the sea.

The pools - all 5 of them are great, lots of sun beds situated around them and elsewhere in the grounds of the hotel. The infinity pool is saltwater and not heated, the others vary between heated and not. In my opinion I thought the sunloungers were comfortable, i wouldn't want to sit on one with cushions that gather everyones sweat.

The food was excellent and the choice was immense, I cant imagine what food you would be looking for if you think there isn't enough in the buffet. We found once you had collected a full plate the staff want to carry your plate to your table for you. The buffet is 24euros each for those on b+b (we didnt know til the bill arrived when we checked out.) but then if you had the lobster as a starter i think you would make your money back instantly. You can use your personalised room key to put anything you buy onto your bill if you havent got cash handy then pay when you checkout. We didnt eat/drink in the other restaurants and bars but they looked good.

Location of the hotel was good, on the promenade. You can go right which takes you to a small beach with a few restaurants and a seemingly redundant shopping centre or go left towards the boulevard of designer shops, little supermarket and restaurants and another shopping centre. You come to a lighthouse and then onto meloneras beach towards the sand dunes. Choice of restaurants is a little limited and we felt there was a little price increase for eating in meloneras because of the standard of the hotels located near the boulevard, but having said that the food was good and the restaurants looked smart.

The staff were all very friendly and walked around with one arm behind their back, as you do.
The entertainment was ok, situated in the townsquare type area. This was the only time you could tell how many people were staying at the hotel when they were congregated together, otherwise i think it would always seem quiet because of the size of the grounds.

You get the service you expect for the money you pay for staying in this hotel and it certainly surpassed other 5 star hotels we haved stayed at by miles. Thought it was an excellent hotel and would definitely stay again.

Would agree with the general consensus that this is an excellent hotel and would definetly recommend the hotel

Some Minor Issues (that could be sorted easily...)

1. No Cushions for Sun Loungers (can be a bit uncomfortable)
2. No Privacy between balconies (ie a timber lattice vs solid wall)
3. No packed breakfast on day of departure (we left @ 07:00)
4. Buffet Dinner could be better labelled/set out - difficult to know where everything is (or what everything is!) - also buffet limited on the vegtable side


Some other minor issues

1. No (very) near shop for water etc
2. Choice of restaurants in Masopalomas/Melonaras is limited

However would definitely return to villa del conde as the positives far outweigh any negatives above

We stayed at the hotel for 9 nights in a deluxe garden view room. The location and lay out of the hotel is beautiiful. ALL staff are exceptionally friendly and helpful.

Whilst the room and the facilities were of a high standard we feel we must comment on the sound proofing or lack of! Any sound coming from an ajoining room can be heard all to clearly, ie. coughing, snoring, sneezing, toilet flushing, footsteps, trolley cases over 24 hours etc.

This was the only down side of this hotel. If you are going take some ear plugs.

The food selection is excellent, however after a week buffet food can become a bit repetative.

In spite of the above we would recommend the hotel and would definately return.

From the time we arrived to the time we left all the staff were helpful, willing and polite, excellent service all round.
Bedroom spacious , my wife was impressed with the walk in wardrobe with even enough hangers for all of her clothes.
Bathroom had bath , separate shower, his and hers washbasins, toilet and bidet with plenty of towels .
Bed made up promptly and turned down at night.
Breakfast buffet good with plenty of choice. Dinner buffet excellent starters ,dessert and cheese selection , main course OK so we tended to have minimal main course and concentrate on the other courses .
Italian and Ovo restaurants a la carte good ,service first class , neither very busy on the nights we went.
Plenty of pool facilities ranging from paddling pool to primarily quite deep adults only one. Plenty of loungers and umbrellas , usual idiots trying to reserve their own "prime" location with towels, I have a policy of giving them an hour to turn up in the morning and then removing towels and returning them to the towel attendant
Bars generally quiet but enjoyable ( Pub Zythum tried to con us by serving cheaper drinks than we were being charged for. No apology when pointed out)
Bar Akoran good piano bar
Every evening music/dancing in the Plaza plus at 10 p.m a headline act for 45 minutes ( Friday night it was Il Divo who were very good). One piece of advice if you are planning to relax and have early nights or have young children avoid the blocks surrounding the Plaza ,primarily J,C and A . We didnt mind the music even though staying in block J because we were never in bed before the music stopped and we had an excellent view and balcony.
Shopping centre and restaurants 15 minutes walk along promenade or 10 minutes by the street . Lots of shops selling perfume, spirits , cigarettes ,souvenirs plus supermarkets. Good cafe K1 , ( the first cafe you come across as you walk along the prom from the hotel) staff very good and able to sit at your leisure and watch the crowds go by , not at all expensive. Rias fish restaurant and Spanish steak restaurant ,on first floor of shopping centre good value though mussels mariniere in Rias were served cold.
Dunes impressive with nudist beach ( just round the corner from the lighthouse )but felt very sorry for any brave nudists as both times we looked there was a good sand storm blowing.
Not much to do in the town.
Overall very pleased with our stay