Stayed at this hotel Saturday night, it was a last minute getaway & we called the hotel around 9pm, all we were looking for was a clean, comfortable room for one night including breakfast just as a getaway.
I have stayed at this hotel before (when it was The Ramada), and I was surprised when we arrived to see a different name above the door.
Upon check in, everything still looked the same and Sally checked us in, we were quoted £65 for a double smoking room with breakfast for 2 adults for one night. Sally was lovely, very friendly, knowledgable & personable. We were in room 224 & given directions to our room.
The room was awful, yes it was a smoking room but the decor, marks & cracks on the walls, the fact theat the carpet hadn't been hoovered & the bathroom dusty wasn't as pleasent as the welcome from reception. Very dated in diary need of a refurb, the room just looked mucky with a mis match of cheap bedroom furniture, a bed that was inbetween the size of a single & double, quite small, very uncomfortable & just so basic.
Naturally we paid for the room upon check in, if my card hadn't already been debited I would have taken up Premier Inns offer at £75 room only atleast you know they are clean & comfortable.
We ordered room service around 10pm, we called down and the young lady that answered the phone replied to our proposal of, 'please may we order room service?' with '* a hesitation* followed with *a tut* then finished off with, go on then'
Since when has people adding money to their stay been an issue?
After waiting half an hour, we then got a call back advising they can't do the chips! As it was too late, so eventually an hour later we get our cheesy garlic bread at a cost of £7.50 which barely filled the hunger!! Then we are asked for payment there and then, I ask, 'please may I pay by card?', the gentleman then replies, 'well yes if you don't have any cash', with that he then goes downstairs, and returns with the PDQ machine asking to take payment there and then, the signal wasn't strong enough so he informs me you'll have to come down to the bar to pay for this, bearing in mind it is is now around 11pm & I am in my pyjamas, after a few words he agreed to putting it onto the room cost to settle before we check out.
Breakfast was good, we were informed breakfast was served until 12 midday, we headed down around 11.20am to find no hot breakfast? Then we were asked if we would like a full English after being shown to the fresh fruit & crerals and looking dissapointed, we did this and was served a pot of coffee & helped ourself to fruit juices too.
There was a farmers dance/ ball the night we stayed, you could hear the music downstairs but not from our room.
I believe every staff member needs to look at Sally as a prime example of who they need to be, brushing up on their personalities, customer service & friendlyness. I work in the Leisure & Tourism business myself and if I worked in this hotel & got a phone call for room service I would answer, 'of course you can! What do you fancy?' Rather than tutting, sighing & saying go on then.
£65 - the breakfast was probably worth £5 each as it was nearly as good as Morrison's breakfast but with theirs you get toast! The room? Ideally I wouldn't have wanted to pay more than £40 for this due to the state it was in, over priced by £15.00 and we are due to go for a wedding next year at this hotel, unless it under goes a multi million pound refurb with brand new staff trained by Sally, I would rather stay at The Hallmark or The Farm House Premier Inn.
Cheers Sally for your hospitality - everyone else learn from this lady, she is the only benefit to the hotel!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC