Myself and my wife had planned to stay 2 nights , however after the 1st night we decided 1 night was more than enough , on arrival the room seemed ok , however we were interuppted by the owners young daughter bursting in to our room on the afternoon we arrived , closely followed by another kid being shouted at for whatever in the hallway outside our room , however the worst was yet tocome ! on the morning we awoke my wife had a shower and when she reached for the towel which was folded up neatly , it was evident that not only was it a Dirty towel but it smealt of vomit and had brown stains on it , when we confronted the owner she offered little apology for these incidents and told us the towels must have got mixed up with the dogs towels and to add insult to injury she then overcharged us the price of the room , got the bar bill all mixed up , which i had only realised after we had settled up and left the premesis . i have phoned her twice about the overcharge and have not heard back from her , she is clearly ignoring me ! STAY HERE AT YOUR PERIL , believe me i am not the kind of person who would normally complain , but i feel it's my duty to let people know that this is not a great place to stay !!!!!!!!!!!!
One with clean towels if they remember not to put the dogs towel in your room!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 August 2011
I am deeply saddened that our esteemed guests did not enjoy their visit to our delightful village pub. We are highly recommended on both Laterooms and Trip advisor and have a high percent of repeat bookings with no complaints. In fact this is the first complaint we have recieved and came as a shock someone should suggest you should 'VISIT AT YOUR PERIL' and 'AVOID AT ALL COSTS'. When the other 99% of guests couldn't recommend us highly enough, I guess you can't win them all. In response to our unhappy campers complaints, I did say after the description of the offensive towel, that I couldn't see how one of the guests towels, could have been in such a state, unless by some horrendous error my young girl (housekeeper) could have mixed it up with the dogs (perhaps not the brightest thing to say I admit, However I was a little shocked to be recieving such a complaint). I apologised profusely for the genuine error and promise to put things right and ensure their experience at The Bay Horse Inn would be a happy and pleasant one if they would like to stay another night as planned. To which my guest replied they had loved the pub and the food and had enjoyed their evening, however there was another incident that had upset her and she wasn't going to mention it but. . . . . . . My little girl had popped her head around the guests door ( which was unlocked) and proceeded to show off her new cardigan she had just received from her Nanna. The guest then refers to me reprimanded the Children from being in the guest quarters and sending them on their way. My response to my esteemed guests is I apologised for my daughters presence, however if it had upset them so much it is perhaps best if they did move on as I felt I couldn't placate them in anyway. I promptly printed their bill and asked them to check it before payment and we said our goodbye's. I did check the offensive towel and didnt find the description given was entirely accurate and thank the lord the dogs towel had not made it into our guests bedroom but was still firmly in the laundry room where it is kept! Our esteemed guests did call me on a busy Friday evening to explain they felt there was discrepencies with their bill. I asked them to call back on Monday as we had a busy weekend ahead and I would be happy to refund them. They did indeed call and a Message was taken, I have been slow in replying as we have been very busy, I have since sent the couple a cheque and hopefully that is the end of the matter. We work very hard to provide a friendly and proffesional service for our guests and if you read our other reviews you will find we more often than not ( not been this occaison) do. Regards, Rebecca
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