This is by far the worst hotel i ve stayed in, me, my partner, brother and his wife booked this hotel as we were going down to alton towers for the weekend. My brother wife booked this hotel through late rooms which stated it was a 3 star hotel bt on arrival we noitced the 2 star sign outside. Please dont be fooled by the reception area which looks well presentable to the eye. Check in was fine, bt once we arrived to our rooms, the corridors were like a sauna, wall paper falling of the walls, floors were creaking and needed updating, the corridors were not the worst as we got to out room which are the size of cupboards ( not over exaggerting) really awful smell in the rooms, stuffy, to hot, wall paper stained and falling off the walls, windows were broking, toilet you couldnt even move in they were that small, shower curtain with mould all over them, no hot water, toilet did not flush propely you had to pump it five or six times before it flushed, the shower was a strickle of water, so you cant even have a wash. We travelled 7 hours down to this hotel so dissappionted didnt explain how we felt. We had dinner in the restaurant mmmm well we were told that the chef was off so the receptionist was standing in?? after ordering our food we heard a familiar noice of a freezer shuttng and then to be told they never had two of the meals in that we ordered, they presented the meals which three of them were edable but the american style burger is a big no no as the burger was not made from beef!!! my brother also ordered a pint and took one sip out of out it and was nearly sick, the lager was off.
After the first night sleep on mattress which are well worn out, we were sleeping basically on springs. Me and my brothers wife spoke to the manager regarding the rooms and the mattresses and were told they were fully booked and didnt have extra mattresses but he ll look into a part refund............. 8 hours later we came back to speak to the manager but got the general manager who then followed on to tell us that it was our fault cause we didnt pack out stuff up, cause she could of moved us??? after we were told they were full??? she then stold us she fixed the shower in my room and changed the mattress in one room but left the other one as she was only told about one room??? manager goes on saying she cant do anything for us and cant offer a refund either so we cold go else where to stay for our last night!!!!!!! This is the only hotel i ve been in were the management are not alot to authorise any kind of refunds to unhappy guest and they are not willing to help you solve the problems, she spoke like she is used to dealing complaints. I am just confused to why this hotel is still open and no investigation has been done on them regarding thier food hygiene and standard of accommadation.
- Also Known As:
- Crown Hotel Stoke On Trent
- Crown Hotel Longton, Stoke-On-Trent
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