We recently stayed a night at the intercontinental hoping to experience what 5 star is all about. But be prepare for less than what the hype is all about for a start the service at check in was less than adequate the staff have no idea what they are doing. As for requests for room service forget it I had to ask 3 time at reception for the complimentary bottle of wine which was part of the package. We decided to eat at their restaurant which was less than barely average the food was cold the service was amateurish at the least one diner had to send his meal back because it was cold. The room itself was fine except the A/C needs to be looked at one minute your roasting and the next it's freezing. When I finally got the bottle of wine they had the hide to charge me $4.00 room service.
On checking out they couldn't even get the charges right they had to do it several times before I assumed they had got it right but upon checking my credit card a few days later I dicovered they overcharged me and it took numerous calls and weeks to rectify the problem of being overcharged with a email apology which amounted to nothing a supposedly being a 5 star establishment a phone apology would not have gone astray.
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