Seaarching the Internet for our accommodation, Focus apartments appeared to be the best! Great Price, location and the rooms looked so fresh, clean and new - we didn't hesitate to book straight away. Upon arrival, tired and ready for a rest from the red eye flight (no sleep) we were all looking forward to getting to the room. Only when we opened the door, the room was nothing like the website - it was dirty, old looking and just felt gritty. The girls found a bed and went to sleep. I however looked through the room. It really was dirty! I rang reception to question if they accidently gave us the 3 bedroom, 2 bathroom standard room. I was told "No this is the superior room". I advised them that someone needed to come up and re clean the room (Which within 1/2 hour were in the room re cleaning it). The Kitchen was not cleaned, oil on the tiles, food still crusted on the benches, floors not swept and carpet not vaccumed. Ciggarette butts on the balcony. The cleaner told me that this is one of the better rooms and we should feel lucky! The kettle was plugged into a broken power point with wires exposed, the bathroom power points were loose and not safe to use, the ceiling above the shower/spa bath was falling down, the stove top was eroded. The washing machine wouldn't spin dry the clothes (Took me an hour to just to get the water out from the machine). The Balcony windows were that dirty, the veiws were hard to see anyway! None of the ceiling fans worked in any of the rooms.
The website is very decieving, it looks so new and fresh, but in reality not what you expect on arrival at all. They sent an electrician to fix the kettle power point and someone to maintain the washing machine - this helped! Definately not a 4 + star stay. Focus needs to change their rating to only 2 star, then you would expect the old and dingy feel of the room, not the glossy, fresh and modern images from their website. Reading some of the reveiws, our room we stayed in was referred to by the managers response as a standard room - so this is confusing. Perhaps I should have demanded to see some of the other rooms that were not as good as ours? I believe Focus apartments need to do some renovations and make the rooms look like the website or upload photos and description that truley reflect the rooms available - "Great veiws, location and within minutes to beach, restaurants and shopping. Experience gritty rooms, in need of repair and maintainence, not the cleanest, but under the circumstances of such old rooms that have not been maintained this is expected! I will not reccommend Focus Apartments and will not stay at them again in the future. Thank you for allowing me to share my view...
Don't look at the website pictures for your room choice, very decieving. These are always glosse...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 May 2012
Thank you for your comments in relation to your stay at Focus Apartments. We have addressed all the issues raised in your review and apologise for any inconvenience caused. All apartments are individually owned and are classified according to the fact that they have new kitchens, air conditioning, renovated bathrooms, etc. In this case the apartment had all these requisites. The maintenance and cleaning issues were addressed immediately upon request. As regards our star rating, this is done independently by AAA Tourism each year and we are not self rated.
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We hope you enjoyed our great facilities and fantastic location.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC