When we arrived, the front desk was discussing what to do about the people who were trapped in an elevator. Apparently the elevator technician wasn't available on weekends; they were discussing whether to call the fire department to rescue the people. The duty manager was chatting with the folk in the elevator on the emergency elevator phone, telling them that help was on the way, and sounding very reassuring. It's probably better that the elevator occupants didn't see the chaos at the front desk that we saw.

When I asked the fellow who was checking us in which elevator to avoid, he said that the problem was with elevator #1, "again." The word "again" was disconcerting.

The room itself was a bit dingy--we ended up with a smoking room, which was our fault. I should have paid more attention when I reserved the room. It inspired us to spend a lot of time outside.

Overall, not a strongly positive experience. I'd recommend staying elsewhere.

Just came back from 5 days stay. A bit surprised by the negative comments and glad that I ignored them. I didn't use the room service and my stay excluded breakfast. For a 3+ star hotel, it is ok. The room, the lobby and the waiting area are spacious. The room is well-equiped. The locality is good, safe and quiet even though it is on a main road. A disadvantage if you want something near to the busy mall because the walk there takes 10 to 15 minutes. There is a convenience store further down the road about 5 to 10 minutes away. There is an Asian supermarket behind near the Mint. The hotel is ok since I didn't come here to enjoy a hotel stay anyway.

not happy at all.booked in at 8 at night with my young daughter to find our room not even cleaned etc.was given another room which in my book was very smelly an dirty.ordered room service an when we went down to get it ,it was given to us in a brown paper bag.got back to the room an found that the sour cream had already had wedges dipped in it.would never stay there again

We stayed here a few days ago, for a week. Hotel was above our expectations, with daily housekeeping.

Breakfast ends a bit early though at 9am on weekdays and 10am on weekends. And somehow the pastries are the same every other day but the Hot Chocolate was good, though its from the machine. Throughout our stay there, we went for breakfast 3 times out of 7 days. Dont want to be stuck eating the same brekkie for all 7 days.

Our room was clean, the toilet is clean too and well managed. Only complaint was that the tv's remote control ran out of battery, but we also did not bother to let the reception know anyway.
Our room was on the 5th floor, right beside the Spa. So it feels like as if someone is trying to get into our room whilst actually they are getting into the Spa. But overall its ok, though Spa is just beside our room, its not noisy at all.

I would recommend families or tourists to stay here. Parking is easy, they have plenty secured parking right behind the hotel. And if you don't drive, the bustop is just a few steps away.
If you want to go to a supermarket, theres one behind the hotel, though you have to walk pass the M2000 car rental and walk upwards. And if you are looking for Halal food, theres Newroz kebabs that sells not only kebabs but burgers as well at the same place as the supermarket.