The elevator still wasnt fixed near end of January. Booked there because everywhere else was booked for Australia Day. Is budget, should be 2 not 3 star. For a few more $ could get alot better room. Several problems, refurbishment ongoing, so noisy during day, spa out of action, none of this was advised when we booked, no reduction, still charged peak rates for 4 night stay. I asked for a late checkout, which would cost $40 up to 6pm. When I got the bill they had charged for extra night, would not reduce it. Also when we got home found an unauthorised charge on my credit card, $66, which when I enquired, was for someone else!!! Whilst at reception I heard people sorting out similar discrepancies. So my advice is if you can afford it, is go elswhere, otherwise be prepared for budget basic, and watch your credit card statements.

When we arrived, the front desk was discussing what to do about the people who were trapped in an elevator. Apparently the elevator technician wasn't available on weekends; they were discussing whether to call the fire department to rescue the people. The duty manager was chatting with the folk in the elevator on the emergency elevator phone, telling them that help was on the way, and sounding very reassuring. It's probably better that the elevator occupants didn't see the chaos at the front desk that we saw.

When I asked the fellow who was checking us in which elevator to avoid, he said that the problem was with elevator #1, "again." The word "again" was disconcerting.

The room itself was a bit dingy--we ended up with a smoking room, which was our fault. I should have paid more attention when I reserved the room. It inspired us to spend a lot of time outside.

Overall, not a strongly positive experience. I'd recommend staying elsewhere.

Just came back from 5 days stay. A bit surprised by the negative comments and glad that I ignored them. I didn't use the room service and my stay excluded breakfast. For a 3+ star hotel, it is ok. The room, the lobby and the waiting area are spacious. The room is well-equiped. The locality is good, safe and quiet even though it is on a main road. A disadvantage if you want something near to the busy mall because the walk there takes 10 to 15 minutes. There is a convenience store further down the road about 5 to 10 minutes away. There is an Asian supermarket behind near the Mint. The hotel is ok since I didn't come here to enjoy a hotel stay anyway.

not happy at all.booked in at 8 at night with my young daughter to find our room not even cleaned etc.was given another room which in my book was very smelly an dirty.ordered room service an when we went down to get it ,it was given to us in a brown paper bag.got back to the room an found that the sour cream had already had wedges dipped in it.would never stay there again