Dirty Disgusting, terrible service never a smile.. staff are unfriendly, rude, rooms are filthy patches of different colored paint everywhere, air-conditioning leaks profusely all over carpet which leads to terrible smell- was not fixed for 3 days hot then due to smell were told we were being charged for room airing? ridiculous as they were told straight away...no remote for any tvs know this as we were moved after 3 days and lets say the higher the floor the dirtier the room...Will try every tactic to get bond money every tactic...Beds uncomfortable totally shocking would not recommend to anyone ever never ever again will we stay...also reservations were confused a couple who were told we had no choice but to sleep in single beds absolute bull.. through all the troubles staff did not care and did not help..

We booked this hotel through our agent. We had seen it on the web and it looked very nice. When we got there we were told we were not allowed to check in until 2pm although it stated 10am on our forms. The front desk girl was very rude and extreamly unhelpful the entire trip. The rooms had a foul smell and the walls were stained as well as the carpet. All the furniture had chips taken out of it also. We were paying over $120 a night and it was absolutly appauling. DO NOT STAY AT THIS HOTEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I don't know if we are just destined for bad luck, but this place that is supposed to be hotel, just isn't, not in our opinion anyway.

We arrived and were given a twin room, this may have been a minor error but it wasn't a very good start. Even if it was the right room, there is no way we would have stayed in it anyway. It was dirty, there were holes in the linen, there was no skirting on the walls and so the carpet was fraying at the edges, the bath was filthy, there was marks on the walls and the ceiling, the bedroom had ultra bright strip lighting and no lamps. But like I say it wasn't our room. So we we were given the number of our room after calling the reception. from the 9th floor. We were asked to come down and collect the key for the new room on the 8th floor, mmmmm........!

After the reception had brought the key to us, we lugged our cases down stairs and found a room just like the room we just left, bar the fact it had a double bed.

Briefly to add the rest of the details of our gripes for this hotel hostel, whatever it is.

Room service incurred a $4 delivery charge....eh? Thats that all about.
The internet is $10 an hour.
When the washing machine broke down, we were told that we would have to leave our details with the machine manafacturers and wait until we got home to London to get our $3 back.

House keeping came in unannounced regardless of the fact that the 'do not disturb' sign was on the door...............three times !

This isn't a hotel and cannot believe that it has 4 stars on the sign at the front.
I have stayed in hostels far better than this and even hotels that charged less than the $100 that it charged us.

Better luck next time.

Booked via wotif. When I phoned to request early check-in I was told it would cost $50 extra so hung around until 1pm and was then allowed into my room. Room OK, although bedside lamps didnt work, paint peeling in places, thin towels and shower sprayed unto bathroom floor making it slippery. Could cope with that but the traffic noise from the highway meant no sleep. Was changed to riverside room which was much nicer. View beautiful but just one plastic chair on the balcony & sliding door dodgy. Checkin staff excellent but checkout staff didnt seem sure if I had paid for the room then followed me to my car saying I had made $200 worth of calls from my room phone. They checked back through their reports and seemed confused but finally let me go. Didnt eat in restaurant but both restaurant & bar seem dark & dingy. Its just a real shame because it could be such a lovely hotel, just needs some money spent on renovation.