'never again' she cried! smelly, dirty, old and tired, i'd rather be sleeping in the back of my ute!

painless check-in was about the best part of this stay, the room itself was dirty and smelly, light not working, bedding was unremarkable. i raised my concerns with the reception staff who appeared to be not interested, won't be staying there again!

I had to go back onto Expedia.com to check this was actually the hotel I booked, because I felt sure that the nice pictures I looked at when booking reflected something much nicer than this! How they rate it a 3-star hotel I don't know. I'm glad it was just hubby and me staying for one night, I would have been embarrassed taking visitors there.
As we walked along the corridor looking for our room, we had this feeling things weren't going to be good, it was clearly much older and more run-down than we were expecting. Inside the room there were 3 single beds (we'd booked a queen bed) but reception were unable to change rooms for us as they said they were fully booked and we should take up any complaints with expedia. We debated checking back out, but didn't want to risk not finding anywhere to stay at such short notice, so reluctantly decided to stay put.
The carpets were shabby, with holes and bare patches. The furniture and fittings were badly in need of being upgraded. Tacky plastic chairs, yuk. The TV was old and some of the remote buttons didn't work. I didn't fancy sitting on the bed as I wondered how long it had been since the quilts had been washed (at least the sheets were clean). Didn't put any clothes in the wardrobe because of the smell, but wouldn't have been able to hang much anyway with just 2 coathangers there. The tea/coffee making facilities were minimal. It took nearly an hour to fill the bath as the tap was badly clogged with limescale. The shower only provided barely warm water. We couldn't get the balcony door to unlock and open and were concerned this could be hazardous in the event of a fire. Kept awake at night with various noises, like machinery running.
The room was supposed to be a "riverview". We could just make out a glimpse of the river, some distance away over the car park.
We only wanted a room for one night, somewhere to change for an evening out, then the following day spent in Perth, without having a long drive back home. We were reluctant to spend $$$ on a more luxurius hotel, knowing that we wouldn't be using any of the facilities on offer. However this has reminded us that in future we will have to take more care with our bookings and will probably end up having to spend extra to get something more modern, clean and comfortable.

My boyfriend and i were not expecting much from this hotel as we only paid $99 a night (on a last minute hotel website). However we were very pleased with the hotel room. We stayed in a Standard Riverview room on the 3rd floor. This included a queen size bed and a single bed. The room was a decent size, clean and had everything in good working order. The best thing about the room was the view. We had an amazing view of the Perth skyline which was also viewable from the location of our bed. The private balcony was also a nice added touch. For the $99 dollars we also got 5 foxtel channels which included 2 movie channels. We also got free tea and coffee satches and complementary milk. What a bargain! I was shocked to read the bad reviews from others on here as our experience was really good. Even the room service was good. I ordered a steak burger with chips and salad for only $14.50. This was lovely and was delivered in a timely manner. Staff were also very polite. For those who dont like to order room service, there are few fast food establishments nearby. The hotel also has food vending machines on site. My only negative view of the hotel would be the the outdated & poorly lit cafe area in the lobby. Overall this hotel was good value for money and i would definately stay here again.

Dirty Disgusting, terrible service never a smile.. staff are unfriendly, rude, rooms are filthy patches of different colored paint everywhere, air-conditioning leaks profusely all over carpet which leads to terrible smell- was not fixed for 3 days hot then due to smell were told we were being charged for room airing? ridiculous as they were told straight away...no remote for any tvs know this as we were moved after 3 days and lets say the higher the floor the dirtier the room...Will try every tactic to get bond money every tactic...Beds uncomfortable totally shocking would not recommend to anyone ever never ever again will we stay...also reservations were confused a couple who were told we had no choice but to sleep in single beds absolute bull.. through all the troubles staff did not care and did not help..