I stayed here thinking, given its website, that it would be a charming backpackers in the heart of the city. It may be in the heart, but charming it is not.
The staff were bored and totally unfriendly when I arrived. I cannot believe that in the 21st century establishments still allow their workers to behave like this. Customers, especially in hostels, are surely the number one priority. Not here.
My dorm was right next to the main door meaning it was noisy and extremely insecure. (Indeed later, after checking out, I'd realised I'd left something behind. I let myself into the hostel, into the room, and picked it up. I could've been anyone and I could've taken anything.)
Worst of all, everything was filthy, the kitchen especially. Saying it is budget accommodation is absolutely no excuse - 95% of the places I've stayed in NZ - or the world for that matter - were able to keep things clean. So why not here? I'll tell you why - the staff don't give a damn. The rooms looked like they hadn't been cleaned in a while too. In a place of this size (and there are a lot of people here) the staff need to be trained to keep on top of things, rather than just sitting around in the communal rooms. Socialising with guests is highly important, I agree, but not at the cost of ignoring the basics.
Some redeeming features, however: the breakfast was pretty generous, and there were 30 minutes of free internet a day - a real rarity in NZ.
I would encourage you to avoid this place, as I'm certain there other hostels of a far better quality in the area.
- Also Known As:
- Rosemere Backpackers Hotel Wellington
- Rosemere Backpackers Hotel
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