On arrival we were shocked at how tired our hotel room looked. There had been a large hole punched in the bathroom door which had been poorly filled. Paintwork was chipped , dirty grout around tiles in the bathroom, dated soft furnishings etc . We accept that we had paid a low rate for the room - NZD$120 - but this was not a three star hotel. The worst thing about it however was that as it is cheap, and the rooms can sleep up to 4, there were groups of young skiiers who were drunk and rowdy- making it impossible to sleep. When we decided that we could not stay in the room, we were offerred a two bedroom unit away from the noisy groups- this was just as careworn but we felt we had no option for that night. This room then flooded due to a split water tank and as this was the only other room they had free we asked to be moved to one of their sister hotels (this is the intercontinental chain)- but they refused. We had to stay in a potentially unsafe room- they asked us not to use the TV/ lights in one room due to the risk of electrical shorting. The next day we were offerred another two bedroom room - but at double the cost. What a shame that their attitude towards customers was so poor when they have such an excellent location. The best thing about the hotel was the views- they are interrupted.

The staff are great and very friendly in person, which was the highlight of the entire stay.

I felt misled by booking staff in the fact they told us the hotel was a five minute walk from town, which it very clearly isn't.

The rooms are disgustingly out-dated and the whole thing feels dirty. The heater didn't work properly and it was freezing!

I wouldn't actually recommend this place to kennel dogs let alone people.

We tried after arriving, to book into another hotel but unfortunately nothing else was available. If only I knew when booking 4 weeks ago, what I know now.

Unless you have low expectations, I would not recommend staying here!!!!

Stayed here for 3 nights from 25 December 2006. Clean through out, friendly reception staff, well placed being just 10 minutes walk from town, plenty of car parking. Good views over the lake.Hotel is in need of a freshen up and a lick of paint. It is on the main road so can be a little noisy. A good average Hotel in a major town but we did stay in some super Hotels/Motels in other parts of the South Island which had spoilt us a bit.

This hotel has now dropped 'Terraces' from it's title. It is about a 10 minute walk from the town and a bit longer back as we had to stop to admire the views(it's up a steep hill!) It is 10 minutes from the airport but get the shuttle($13 for two) as the taxi has a hefty pickup surcharge($26 for two). All rooms have a beautiful view of the lake and the Remarkables (apart from the ones on the ground floor that are obscured by a hedge). Our room was large with a sofa bed, not plush but more than adequate and, at this time of year the best thing was the electric blanket. Lovely! Try the restaurant in the hotel, we had breakfasts and evening meals and they were all excellent. The staff were very friendly and helpful. As time was short we booked our trip to Milford Sound at Reception and got a much better price than if we had pre-booked on the internet, they also booked the shuttle back to the airport.