I ordered a steak sandwich and side vegetables from the bar. (The place was that quiet that the restaurant was not open). It took 25 minutes to arrive even though I was the ONLY customer there. The portion was small and it was cold. Unbelievable considering I was the only person there.
I went to complain and had to go to the front desk as the barmaid was not in the bar! She was waiting in the kitchen for the vegetables to be cooked as they had not been delivered! Completely inexcusable, appalling service.
Obviously I did not want to have anything to do with the kitchen again, so I had to drive into town to get something to eat.
Another grumble is the bathroom fittings are from the stoneage and the chair in the room was rocking when it was not a rocking chair. Lean back a bit and it would break.
I could go on but I can't be bothered. In short, there are much better hotels in Queenstown than this shambles.

The staff at the hotel couldn't have been more helpful. The kids had a great time in the pool, although a little chilly. The tennis court was a bonus too, with racquets and balls provided for nothing. Got the room for NZ$115 , so great value as the children (13&12) eat free when an adult purchases a breakfast. Best value for money anywhere in the world with fantastic views all round.

The view from are room, even from the bed was amazing a full view of the remarkables, the hotel is a little dated, but the rooms are really big, the staff are excellent (espically Mark on the tourist desk) the rooms are clean and the restaurant and buffet brekki were all great, the brekki was abit cold some mornings, but we did get there late a few times. Really for the price you couldnt ask for much more. Queenstown is fantastic and i wouldnt hesitate returning to the Mercure.

Very friendly and helpful staff. Spacious bathroom. A wonderful scenic view of the lake. Bus service to town on the shopper bus for $4.50. Internet available by the 1/2 hour. Used the gym for a morning work out. Also has a sauna and tennis courts.

No cons whatsoever. If a room is available, this is the place for you!

Length of stay: Two nights