The room was ok , the bed was great but the noise was very annoying , we had no view and were stuck on street level. What the hotel info does not tell you is that this hotel is on the main road in and out of Queenstown and as the rooms have no double glazing and wooden louvers that did not fully close, traffic noise was appalling. You could have literally walked onto our' patio' from the street unimpeded. Our view was of the road, passers by had a good view of our lounge room though. The shower leaked into the adjoining kitchen and across the bathroom floor. Be careful with this booking

I was booked into this hotel by a tour operator and nearly cried when I seen the room. The paintwork was dirty and chipped with worn and stained bed covers; it was what I would have expected from a poorly kept B&B back in the 70’s. It does have to be said that the staff where welcoming and there was no issue with cleanness.

I complained to the tour operator as I had paid for a hotel but was not getting a hotel standard room and the next night I was upgraded to one of their Aurum Suite’s which was wonderful. I find it bizarre that a hotel with apartments of this standard can also have rooms that are of such need of refurbishment.

So, if you are staying at this hotel ensure you are booked into the Aurum side and not the A-line.

Very close to the road and no double glazing so you get all the heavy traffic noises all night long.
Expensive continental breakfast NZ$16
Pillow menu advertised, staff didn't seem to know about this, eventually managed to deliver one feather pillow not two!

Stayed here for a couple of nights whilst travelling around the South Island.

We stayed in the main hotel and also a little chalet and both were clean and comfortable with nice views. The rooms were a little tired and dated.

Checking in was very painless but checking out on a Sunday morning was v.painful and we could have missed our shuttle bus if it were not for a very patient driver!

It is quite a steep walk up the hill, but kept us fit.

I'm not sure if I would stay here again, as the Novotel was quite cheap and much more luxurious but not so great on the views, but it depends what you prefer.