I struggled to decide on my overall rating on this one as I had a really good day there but was very disappointed with NZSki the key operator of the ski field.
We purchased the day prior to going, including beginner package for me (never been before) and a package with a lesson for my partner who explained he was an experienced skiier but wanted a 'refresher type' lesson.
The problem with any group lesson is that people are going to pick things up at a different spead so one person in my group ended up having almost private lesson while the rest of us got on with our own thing. It was worth having the lesson though as I managed to learn a few things a progress during the day.
My partner on the other hand very quickly found that his lesson was way too basic for him so he descided to cut his losses and just go for a ski around. He then found that the package NZSki had put him on ment he could only ski one slope, not everything - they should have told us this, espcially given he explained that he was a good skiier and just wanting a refresher. He had to pay to upgrade his package to get access to the other slopes so a total of $170 for full access when $95 would have given full acess without lesson (which he didn't use). If only they had made this clearer in the first place - could have managed our expectations. When we commented on return of our passes, all the lady could say was 'oh well, we do normally tell people they don't have full access'.
Apart from the poor service though, the skiiing was fun day.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 July 2012
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We are sorry your partners lesson didn't work out for him. It looks like he was sold a Novice Pack (lift pass, lesson and rental equipment) which may not have been the right product for his ability. The upgrade to give full lift access was $30. Our staff are trained to offer the best value option rather than the most expensive, it looks like we misinterpreted your partners ability on this occasion. We are glad you found the experience fun otherwise.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC