I was amazed at the right up and the pictures... we were looking forward to a great stay. On check I was surprised the gentleman was very unhelpful, I asked if he knew where the Club was that I wished to fo to and he said "NO". I assued he was having a bad day. We were only staying for 3 nights, on the second day if asked if we could have a late check out, which all great facilities offer and it was advertised in the brochure - not only were we told no, but we were asked if we could actually leave "before 10am!". On asking about storage for baggage, which is also advertised in the brochure, we were told No. To make the experience even worse, on the last night we had a note passed under the door reminding us tha that "check out is prior to 10 am " and "we DO NOT provide storage for your luggage". What happened to the lovely note that says "we hope you enjoyed your stay and please come back?". Reading some other guest feedback, I think the people running these beautiful apartments are in the wrong profession. A little bit of friendly customer service and flexibility is part of the business, isn't it? Unfortunately we wont be going back and have already started sharing our experience.
- Also Known As:
- Reflection On The Sea Hotel
- Reflection On The Sea Hotel Coolangatta
- Reflection On The Sea Coolangatta, Australia - Gold Coast
- Official Description (provided by the hotel):
- Reflection on the Sea takes modern holiday accommodation to the next level. It offers lifespaces unparalleled in stylish & contemporary apartment beachfront holiday accommodation.Not only are the best known and most pristine of Coolangatta's beaches on your doorstep but when you stay at Reflection on the Sea you will also find a variety of alfresco dining options and bustling retail precinct located conveniently below you. ... more less
- Reservation Options:
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