I doubt I will ever deal with nicer and more helpful people. I stayed at the Pier Resort Apartments owned by the owners of Hervey Bay Waterfront Apartments. These are just down the road, but maintained by the family and booked through them. I cannot recommend this highly enough. I stayed here for 2 weeks in July.
The rooms: Are amazing. The view was spectacular, the rooms are huge and well furnished. The kitchen had everything I could possibly need to cook my own meal, all excellent quality and clean. The lounge was very large with a great big television and a computer. I was blown away that it was provided. The view out my window was entirely of the Bay. The balcony was huge, with two very comfortable deck chairs and a table, and was very private.
The bedroom was great, with a set of drawers and wardrobe. It joined to the lounge and bathroom with doors either side. The bathroom was also huge, with a big shower and a spa. There was a laundry area near the front of the door.
On top of all this, what really blew me away was the quality of service. The owners were incredibly helpful and friendly. Coming from sleeping from an ironing board at home, I found the mattress too soft - it was replaced within a day of me inquiring about whether something else was available, all while I wasn't in the apartment. It was the most generous and fuss free service I have received. Breakfast was even provided on the first night. The rooms are not serviced but during the middle of the week I came back to find my bed made and fresh towels, which was a lovely surprise.
There are restaurants downstairs and a great big pool. The resort is very close to the pier.
I really cannot speak highly enough of the quality of apartments, my stay and the service I received.
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