We stayed here as a family end of july through beginning of august for two weeks. Nice hotel...yes. 5*........NO! I'll start by saying the location was absolutely perfect. Close enough to ayia napa to enjoy some night life when required, far enough away not to be intrusive at all and bang on the beatiful beach which was great for the kids and very safe. The rooms were nice enough and the family room was a great size for the four of us.Always clean and tidy. The turndown service seemed pretty pointless as they did it between 6.30 and 8 everynight so as we were getting ready the same time (everynight) we ended up with 14 little cards saying " Sorry we could not carry out you're turndown service as you did not wish to be disturbed ". Odd. The service in general, i'm sorry to say, was dreadful. I have never had to stand at an empty bar and wait over 10 mins for a drink. Seriously, i'm not joking. Not just at one bar either. The bar staff won't actually serve you. You can be stood at the bar looking at the barman and have to wait for a waitress. The sun beds were chaos. Good idea to allocate beds on arrival, not so good when their isn't any or the pool guy just keeps putting you on someone else's. Lots of unhappy people. Ended up giving the pool guy £20 and all of a sudden two right next to the pool appeared and we stayed on them for 12 days with no bother!!! Other reviews are spot on when they say the reception is lovely, but other than that it's all very dated. The games room for the kids was ok, but the staff would never change the kids money into 50p's as they didn't have any........until daddy asked of course and then we could have as many as we liked. This happened EVERY time my son or daughter asked to change some money for the games room. The evening entertainment was non existent which was a shame because as much as we like to go out we do like to spend the odd evening in and not venture too far. Someone at the Grecian Bay please listen...........With this location you could and should be a 5* hotel. With the distinct lack of effort by the staff and the dated interior, you will continue to recieve such reviews and lose people like ourselves to other hotels. Alion........see you next year.

This hotel is NOT a five star hotel and is in need of a major refurbishment. The reception area is really nice, however, go past that and you see what lets the hotel down. Rooms are very basic and in need of painting. The wardrobe consists of a rail and a curtain that pulls across-no doors. The television had one english channel and that was Sky News. When I first arrived my bed sheets were dirty and there are these horrible brown rugs (throw overs) on the beds. The room lighting is not good, it just consists of 3 lamps, one of which was not working. The pool area again needed a refurbishment-sunbed umbrellas were tatty and ripped. The bridge across the pool needed re-varnishing. The hotel is very expensive and not at all cheap!. However, the staff were very friendly and the food was very nice. Location was excellent.

This is the best holiday we've had in the Med! The hotel does deserve it's 5 star rating despite bad reviews from other people who have stayed there. The hotel is very clean and comfortable and the staff are very friendly and helpful. We booked a seaview room which was really worth the extra money with views to die for!. It was comfortable and clean with towels being changed every day. The breakfasts are amazing with everything you can imagine on offer from the 'full english' to fruit, cakes, pastries and selection of breads. The sunbed operation was excellent and it beats rushing down at 6am to put towels out! It may take a day or so to get a bed depending on the turnover of guests but the pool attendants were very helpful. You cannot compare a 5* Med hotel to one in Britain because the standards abroad are different but it was certainly worth the money and exceeded our expectations. We would have no hesitation in going again.

Merrywood Surrey
We returned from another great stay in this hotel, we stumbled on the hotel over 20 years ago and enjoyed it so much we have not missed a year since....it is no longer a five star hotel, but things are improving, the Greeks would say slowly, slowly.
We have stayed in a number of hotels over the years including a large number of five stars, in different parts of the globe were the staff have been very cold and unhelpful, and the buildings very uncompremising with very little or no charector. But this hotel is different there are certain members of staff who have been with the hotel for years, the hotel is not a concrete tower it's homely and welcoming, and changes are taking place to bring it back to a five star hotel, the management are aware of there obligation to the guest's, the food is very good and the accomadation is very clean, so providing you go on your holiday with the intention of enjoying yourself you will do ....and don't creep down to the sunbeds with that towel, go to the beach club and reserve a bed for your entire holiday you even get a clean towel daily gives you a bit more room in your case.....R and G