What a shambles. To be fair, we did get a cheap deal on this hotel (hence two stars not one) but I really wish we had spent a few more pennies and stayed somewhere else. For a start, we booked a room with self catering facilities. This we did not get. We complained about this at reception and they said "We are sorry but this hotel no longer has any rooms with self catering facilities, it used to but no longer." So we complained to our tour operator and then would you believe it we get a call from reception and guess what, turns out they do still have rooms with kitchenettes! Or at least a very musty, small room next to the cleaners storage closet with faulty very funny smelling air con and a rusty portable hob and a kettle. Oh dear!! terrible room, terrible service. the pool area was quite nice and the hotel was in a good location and cheap, those are the only good things i can say about it. If you are young and on a clubbing holiday u would probably find it ok, i probably would myself at eighteen but if you are over 25 stay away!
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