El Arenal is billed as the German Magaluf, but in all honesty, the fellow holidaymakers that we met were generally well behaved, if a little boisterous; and there were wonderful pockets for British travellers to retreat to in the BLUES BAR which is very friendly and welcoming; and THE SPORTSMAN LIVERPOOL BAR who were friendly and provided all kinds of information and support. I would recommend both bars to travellers of all nationalities.
The hotel, however, was less than acceptable. No-one among the staff, apart from one lady on reception, spoke English apparently, although we heard some of them speaking in English to the Germans. We went for an all-inclusive package, but that tell-tale orange wristband just meant that we had to wait at the bar while the bar staff served the customers who had cash in their hands, ignoring the fact that we had paid up front. On three of our seven evenings we waited for more than an hour to be served as there was never more than one member of bar staff on duty to serve a 5 storey hotel! During the days, the bar staff often disappeared leaving us waiting for up to 45 minutes to be served. The TVs in both rooms had no remote so it was not possible to turn them on. There is no entertainment in the hotel, no billiards as advertised, there is a radio in the bar but that´s it. The children´s playground advertised on their website is a municipal one that is located next door. The pool is only open 0900 - 2100, so forget your early morning swim or late balmy evenings!!!
At this point, I should declare that my job is a Health & Safety Officer. The food while fairly plentiful was mainly cold, regrettably all the warm dishes were also generally cold if you weren´t there within the first five minutes of it being served. I am sure that I do not need to go into the risks of food poisoning from sea food, chicken or rice dishes that are not kept hot or served cold.
The pool was glistening and bright when we arrived. The cleaning regime appeared to be a five minute sweep by a guy with a net in the morning. By the fourth day, it was grimy and had leaflets and a fair covering of dead flies and wasps. On the fifth day, my girlfriend found broken glass beer bottles on the floor of the pool and took the largest piece of glass to reception. The hotel response was to send the guy with the net out to sweep the surface for around a minute before leaving.
Our friends had the misfortune to have their bag stolen on one evening out near Mega Park. They asked reception how to report the loss and the staff sent them to a police station that had closed many months / years before. Nor did reception tell them that they would be unable to make a crime report without their passport, meaning that they had to make 2 return journeys costing around 20 Euros in each direction to get to the police station.
The holiday was not all bad. The sun was shining, the company that we came with and met along the way was magnificent and the beaches are superb. Aqualand is a good visit even if it opens at 1000 and then closes unfeasibly early at 1700, given that it cost 24 Euros per person to get in. Palma is a stunningly beautiful city and the 14th Century Cathedral is a beautiful visit. The Thursday market in Arenal is well worth a visit between 0900-1300.
The German and English friends that we made while we were here have told us that they will never return to this hotel and nor will we, although I wouldn´t be disappointed to visit this island and region again.
- Also Known As:
- Ipanema Park Hotel
- Ipanema Park El Arenal
- Ipanema Park Majorca/El Arenal
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