Myself and a friend were part of a coach party mystery tour and found the Marks Tey was to be our overnight stop. The hotel opened in 1972 and is very 70's looking from the outside, but not in a bad way and the entrance is rather impressive. First impressions were good with the grounds and car park being tidy and well maintained. The entrance hall and reception area were very well presented, but our party's disembarkation from the coach unfortunately collided with a wedding party who were coming out of the main entrance for photographs to be taken. This made for a lot of congestion in the doorway and a big queue for check-in which stretched out of the door to the outside which wasn't very pleasant as it was quite chilly. I do feel that this could have been better organised.
Despite the long wait to check-in, the young man on reception was very pleasant, directions to our room and meal time/dining room information was clear. Please be aware that there is no lift in this hotel, so if you aren't up to lugging cases up two flights of stairs, you will have to ask for assistance. We were slightly taken aback at the rather odd set-up of our room which contained one three-quarter bed and one single bed, both made up with non-matching bed sets, giving the room a rather unco-ordinated look. The beds, however, were extremely comfortable and there were plenty of accessories, hairdryer, trouser press, dressing table, two chairs and a table. The bathroom was clean and well equipped with plenty of towels and complimentary toiletries/shower cap.
Our trip included a three-course dinner which was held in one of the ground floor function rooms and service was good with enquiries as to whether everything was to our liking. I had duck pate and brioche which was fine apart from the portion of pate being rather too large, half the amount would have been fine. Main course was pesto crusted salmon with vegetables which was fine and to follow, chocolate profiteroles which were delicious. Before dinner, we went to the ground floor bar for a pre-dinner drink and were disappointed to find there was no cocktail list and when we ordered a glass of rose instead, there was no choice offered. We weren't impressed with the price, £4.50 for a small glass, or the wine which was dreadful - far too vinegary for a rose. The bar area was, however, very nicely decorated and laid out and it had a good atmosphere.
Although as I said before, the beds were really comfortable, our sleep was disturbed up until around 3am by members of the wedding party running up and down the corridors, shouting and yelling or having loud conversations with absolutely no thought given to people who weren't in their party and who were trying to sleep.
Breakfast was fine, a self-serve affair with all the usual suspects provided and plenty of croissants, pain au chocolat, lots of different preserves and plentiful hot tea and coffee. I did pass on the scrambled egg though ... it never keeps well on a hot plate, but that's just my personal bugbear!
Would I stay again? Yes, definitely and I would recommend it to other travellers. One or two tweaks could improve things, such as a cocktail menu in the bar and a wider choice of wine plus perhaps a night porter or two to prevent drunken function guests from disturbing others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 April 2012
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Thank you for your feedback after your stay at the BEST WESTERN Marks Tey Hotel.
I apologise that your initial welcome was unpleasant, we have a standard in place whereby we greet parties on the coach to make your check in process easier and I am very disappointed that this standard was not adhered to on this occasion.
Our Front Office Manager has completed further training with our night team as a result of your comments and we will of course provide a cocktail menu as you suggest
I am pleased that you would return to the hotel and indeed recommend us, thank you again for your feedback
This response is the subjective opinion of the management representative and not of TripAdvisor LLC