We had a one week "Alexander Prevention Package" in Grand Spa inc. full board and 3 treatments a day. For the price we paid the value which we got was very good. The hotel is very beautiful and has a very convenient location. To give an overview:
Rooms-
We had a deluxe room. Very good size and very tastefully decorated. The bathroom is huge & beautiful.
Food-
Perfect! We were really very positively surprised. After having a very negative experience in January with a 5-star AI in Mexico, we were very cautious. Food was a big plus. Great menüs and very very tasteful.
Service-
This has been the weakest point. Unfriendly reception staff, totally stressed Spa staff, untrained restaurant staff. The hotel needs absolute improvement in service. The cleaning of the room was always on time & good. That was the only point which functioned.
Wellness & Spa
Spacious wellness area with an indoor & outdoor pool, indoor& outdoor chairs to relax, 3 different saunas, steam bath, theme pool and sole pool. Very good offer for the size of the hotel. The treatments are mixed. It depends on the therapist. Some are very good, some are weak. Fußreflexzone massage from Renè was to die for!
Location-
Very convenient. 5 Min. walk to the center and very quiet.
Overall it is a great hotel. We will absolutely come back, but next time we wouldn`t get such a package because the medical staff is very weak. We would just enjoy the hotel, welness area and the food!